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Building Maintenance, Renovation & Facilities Needs

This section provides information related to renovation projects or building and grounds issues, such as pest control, cleaning, repairs, locks & keys and landscaping. You can also access the service request site (WORQS) and the Building Information pages, where you can obtain building stats, such as gross square footage, maintenance zone information, cleaning schedules, floor plans and more.

Facility-Related Emergencies

To report facility-related emergencies, please call 512-471-2020 and select option 3. You can speak with a representative or leave a message.

Animal and Pest Control

Report an issue with animals or insects by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. It is important to provide the following information:

  • Type of animal. Example: bird, bat, raccoon, squirrel, cat. Species determines the unit responsible for handling the issue.
  • Location of animal.
  • Is it living or dead?

Building Information

Access the Building Information page to obtain building stats such as gross square footage, maintenance zone information, cleaning schedules, floor plans and more.

Building Equipment and Maintenance

Report an issue with appliances/equipment, power/lighting, elevators/escalators, heating/cooling/ventilation, plumbing, walls, ceilings, floors or doors by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. Location / room number information is crucial for us to respond to your issue.

Cleaning / Recycling

Report a cleaning, trash or recycling issue by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. Location / room number information is crucial for us to respond to your issue. You may also need a Blue Bin Request or want to view Custodial Services’ Office Cleaning Schedule.

Construction, Renovation, Installation, and Building (CRIB) Projects

Request either performance or an estimate for a Construction, Renovation, Installation, or Building (CRIB) project. Project Management & Construction Services (PMCS) will contact you to discuss the specifics of your request.

Click here to view a list of PMCS Services.

Lock & Key Issues

Report an issue with a lock or key by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. Location / room number information is crucial for us to respond to your issue. You can also view their Frequently Asked Questions for more detailed information. For assistance with Building Access Control Systems (BACS), contact Campus Security Systems.

Maintenance Zone Map

Please note, this map references the maintenances zones on the Main Campus. Zone 5 services the J.J. Pickle Research Campus (PRC), which is not shown on this map.

View or download the maintenance zone map (PDF).

Other Issues

Not sure how to proceed with your facilities issue? You can always consult the Facilities ServiceĀ  Center at 512-471-2020 or facilities@austin.utexas.edu.

Outside Areas (Facility Exteriors)

Report an issue with graffiti or vandalism, grounds, streets, sidewalks, external lighting or other outside area by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. Location information is crucial, and photos are very helpful for us to respond to your issue. If your request involves graffiti and/or vandalism, you should first contact the university’s police department (UTPD) to file a report.

WORQS

Access WORQS to submit a new service request, view requests or search requests. You can also access tools and resources, such as the List of Services, and read FAQs.

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