Home  >  FSC  >  FSC FAQ

Frequently Asked Questions

How do I report a facility maintenance (urgent concern) emergency?

Call the Facilities Service Center at 512-471-2020.

When it comes to safety, Facilities Services makes protecting lives and property on campus a priority. For situations that require immediate attention, please call the Facilities Service Center at 512-471-2020.

Examples of urgent concerns include:

  • Running water
  • Flooding
  • Standing water/liquid on the floor
  • Raw sewage spills
  • Overflowing toilets
  • Backed-up drains
  • Shattered windows

How do I request a repair or service from Facilities Services?

There are two options to request a repair or service:

  1. Complete a web request form - WORQS.
  2. Contact the Facilities Service Center at 512-471-2020.

What is the difference between a Service Request and a Maintenance Request?

A maintenance request (also known as a trouble ticket) is generally completed for maintenance/repair of building and systems including heating, air conditioning, ventilating, electrical, plumbing, and other building systems, equipment installed as integral parts of the building, maintenance and repair of walks, lawns, trees and shrubs in general fund supported areas.

A service request is generally completed for departmental equipment and special departmental equipment, installation of items such as pictures, wall brackets, fabrication of shelves and equipment, custodial services requested outside of the schedule such as waxing a floor, or special trash collection, minor renovation, conversions of spaces. Typically, an account number must be provided for work to be scheduled.

How do I get the status of a maintenance request?

There are two options:

  1. Check the status by accessing the Requestor Profile page in WORQS.
  2. Contact the Facilities Service Center by calling 512-471-2020, or by Emailing Us.

What repairs and services are not billable to my department?

General funds are used to maintain and repair campus buildings (exterior and interior) including structural, mechanical, electrical, plumbing and fire protection systems for educational and general purpose buildings and rooms/office areas. Not included are residence halls and most athletic and auxiliary facilities.

What repairs and services are billable to my department?

Departments are charged for discretionary requests for services that involve non-routine work, building alterations, renovations, improvements, additional services, and requests that are outside the scheduled routine.

Who maintains the temperature in my building or room?

Facilities Operations monitors building and room temperatures. If you have an issue with a too hot or too cold room or building, please report the problem as soon as possible.

There are two options to request maintenance:

  1. Complete a web request form - WORQS.
  2. Contact the Facilities Service Center by calling 512-471-2020 or by Emailing Us.

I am planning an event. How do I request event support?

To request service or rental items for an event, there are two options:

  1. Complete and submit an Event Planning Request Form online.
  2. Complete a web request form - WORQS.

I am planning an event. Who do I contact for assistance?

To request assistance with planning your event, please contact the Facilities Service Center at 512-471-2020, or by email. You may also check the status of your event request on WORQS by visiting the "Requestor Profile" page.

I am planning a move. How do I request move support?

To request service or rental items for a move, there are two options:

  1. Complete and submit an Move Planning Request Form online.
  2. Complete a web request form - WORQS.

I am planning a move. Who do I contact for assistance?

To request assistance with planning your move, please contact the Facilities Service Center at 512-471-2020, or by email. You may also check the status of your move request on WORQS by visiting the "Requestor Profile" page.

Who do I contact to request installation of a picture or white/bulletin board?

There are several options to request an installation:

  1. Complete a web request form – WORQS (CRIB request – WRR – estimate).
  2. Complete a web request form – WORQS (CRIB request – WRP – proceed with work).
  3. Complete a Service Request Form SR10 (PDF) and fax it to 512-471-8788. (On the J. J. Pickle Research Campus (PRC), you may complete and a PRC Work Request Form (PDF) and fax it to 512-475-8167.)

How do I request renovations or construction work?

You have three options to request construction work:

  1. Complete a web request form – WORQS (CRIB request – WRR – estimate).
  2. Complete a web request form – WORQS (CRIB request – WRP – proceed with work).
  3. Complete a Service Request Form SR10 (PDF) and fax it to 512-471-8788. (On the J. J. Pickle Research Campus (PRC), you may complete and a PRC Work Request Form (PDF) and fax it to 512-475-8167.)

How do I request that graffiti be removed?

There are two options to request graffiti removal:

  1. Complete a web request form - WORQS.
  2. Contact the Facilities Service Center by calling 512-471-2020 or by Emailing Us.

Back to Top