Welcome and thank you for visiting the Facilities Service Support (FSS) division webpages. Our team provides centralized support to the department, which includes a major role in developing and implementing strategic initiatives, policies, and procedures. We deliver timely and effective support to the operational divisions as well as to Facilities Services’ clients. FSS strives to maximize the efficiency and effectiveness of service delivery to support a positive impact on clients, while minimizing disruptions to university operations. We collaborate across the university on outreach, accountability measures, recognition, and service delivery issues in support of Facilities Services’ vision of becoming a world-class organization providing exceptional service, anytime, anywhere.
Specifically, FSS provides leadership and support to the senior leadership and staff of Facilities Services regarding strategic planning, communications, performance measurement, training and operational excellence. FSS uses benchmarking and other tools to help guide strategic direction and reporting and to engage employees in process improvement. The FSS team functions as a center for information gathering, education, analysis and reporting for decision-making, and serves as a model for aligning policies and processes to achieve strategic goals.
The division is comprised of three branches: