Our customer satisfaction survey says:
Our overall “scorecard” average range is 90-95%
Maintenance Operations, a branch of the Facilities Operations and Maintenance Division, provides comprehensive maintenance services in support of the university’s operations
Maintenance Operations takes a thoughtful approach to using their resources, structuring processes, and providing the best customer service and use of university resources. With this approach in mind, the team is organized into a zone-based structure and employs flexible work hours, data analysis, and technology to meet operational goals.
Zone-based shops deliver maintenance services in ways that benefit our customers:
Maintenance Operations analyzes data from our computerized maintenance system to determine how our resources are being used, identify service variances, and pinpoint and address service issues. This team also uses technology tied to our computerized maintenance system to improve our effectiveness and efficiency.
Maintenance Operations focuses on providing excellent customer service. A weekly survey gathers vital feedback we need to improve our services:
Our goal is to self-identify operations and maintenance issues long before our clients realize a repair is needed. This goal comes from our sense of ownership and pride. Still, a university of our size and complexity will experience unexpected facility-related issues and our customers rely on us to provide prompt service appropriate to the impact of the issue. For more information regarding expected response and completion times for typical facilities maintenance issues, please click here.
Customers who need services can contact our Facilities Service Center at 512-471-2020 or go to the FSC page. When a service request or scheduled preventive maintenance calls for Facilities Operations and Maintenance services, our teams respond from the following shop locations, depending on where the service is needed:
We also serve the university's satellite locations, including Paisano Ranch, Brackenridge Field Laboratory, Lake Austin Center (LAC), and the UT Admin Building (UTA). We are also available to serve Lady Bird Johnson Wildflower Center, Briscoe Center for American History's Winedale Museum, and the UT System buildings.
Not sure what zone a facility is in? Search our Building Information webpage. Select the facility you're interested in, or click the “Zone” heading to sort buildings by zone.
Facilities Operations and Maintenance teams provide a comprehensive array of qualified services, backed by our licensed and certified technicians. Our team of trade experts are well-matched for the university's operational and maintenance needs, whether the facility is a brand new laboratory or our iconic Tower.
Every technician is expected to achieve a high level of specialized training and certification for his or her area of expertise as a condition of employment.
Our range of services include:
We're also the team on call after business hours and on holidays.
Despite the range of services and the distance between shops, Facilities Operations and Maintenance makes every effort to collaborate within and outside the division. It might take a little extra time to coordinate with other teams, but the payoff is better service for our customers and prudent use of university resources.
Our Fire Safety Systems (FSS) shop provides comprehensive services in support of the university's operations, including performing required testing, inspecting, and maintaining of over 1,600 fire safety systems in 191 buildings on Main Campus and other satellite locations. FSS specialists ensure the university's fire-life-safety systems comply with the National Fire Protection Association's (NFPA) codes and other industry standards.
In addition, the university fire marshal, and in some cases building managers, require an FSS crew to be on hand at university-based special events, such concerts at the Erwin Center, Commencement, dignitary appearances, and major sporting events.
The FSS shop is organized into multiple teams of certified technicians specializing in fire alarms, fire sprinklers, special hazards, and smoke management systems. This collaborative approach benefits the university by improving quality and efficiency and decreasing costs.
Every technician in the FSS shop is expected to achieve a minimum Level 2 of specialized training and certification from the National Institute for Certification in Engineering Technologies (NICET) as a condition of employment. Beyond gaining knowledge, earning certification brings a code of ethics that underscores the importance of why they do what they do. Ultimately, fire safety systems that work properly conserve the university's assets, including its greatest asset, its people.
A campus as large and complex as The University of Texas at Austin can face facilities-related issues that must be addressed immediately. Facilities monitoring operators on duty from our Building Operations branch respond to after-hours calls and dispatch trade-specialized first responders who are on call. They can address the issue at hand, avoiding extensive property damage and preventing building downtime.
Call 512-471-2020, 24/7.