About Facilities Service Center

Our Mission

Our mission is to respond to and process all inquiries and requests for facilities, events, and moving services for all of our clients across multiple locations, providing the highest level of customer service and satisfaction.

Our Vision

Our vision is to achieve excellence as a facilities service center at The University of Texas at Austin. We are known by our clients and peers to provide quality, timely service that consistently meets the needs of a thriving university campus.

Our Core Purpose

Our core purpose is to serve as a responsive and knowledgeable resource and advocate for our clients and peers.

Our Values

We support the core values of the Facilities Services department, which are service, integrity, teamwork, excellence and stewardship.

More About Us

Facilities Service Center Process Map (PDF)

Calls Per Month (Data Visualized via Tableau)

Our Team

 

Staci Pope
Manager
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Staci has over 24 years of customer service experience. She joined the Facilities Service Center (FSC), just prior to its launch and contributed to the center’s evolution from the ground up. Beyond Facilities Services, her relevant management experience began over 30 years ago in the banking industry and continued on as she held positions in the mortgage and property management industries and with The University of Texas at Austin’s law school. As project manager with Premier Wall and Windows, Inc., she managed 8-10 direct reports on any given project, while working collaboratively with other project managers, architects and designers. She also attended Texas Tech University.

Olien "Bubba" Stuessy
Work Control Coordinator
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Prior to his promotion to Work Control Coordinator, Bubba was a work control specialist with the Facilities Service Center (FSC) for three years. Before joining the FSC in 2016 as a work control specialist, Bubba was the administrative assistant in the Zone 1 Maintenance Operations shop. Bubba has thirteen years' experience as a permit officer with Motor Care Express Services and Texas Department of Transportation, and he received an associate's degree in agricultural finance from Blinn College in Bryan, Texas. Bubba completed the Planning, Energy and Facilities / Business & Financial Services Leader Development program in 2017 and has received numerous internal awards and accolades. As a member of the Facilities Services Employee Engagement Council, Bubba focuses on ideas that will benefit the divisions and help break down communication barriers between front-line technicians and upper management. He is a strong advocate for clients, both internal and external.

Christopher Jorgensen
Work Control Specialist
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Christopher is a UT graduate and served his country while in the Navy. Although born in Cherrypoint, NC, he has lived in the Austin area for over 40 years. He started his career with UT in 2007, working with Project Management and Construction Services and Custodial Services before joining the Facilities Service Center. Christopher is extremely knowledgeable about the UT community and utilizes his network of resources to assist clients all day, every day.

Jasmine Lee
Work Control Specialist
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Jasmine is bringing her background in higher education within Texas and Georgia school systems to the Facilities Services Center. She has also worked in various diverse customer service environments for the State of Texas, ranging from the Office of the Attorney General – Crime Victims Division and The Texas Board of Law Examiners. Her experience in these roles has equipped her to compassionately assist clients in a way that goes beyond minimal duties. Jasmine is extremely enthusiastic about joining UT and growing into such a supportive role.

 

Mark Smyth
Work Control Specialist
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Mark joins Facilities Services with 35 years of customer service experience. His professional background includes working in the retail industry, where he gained invaluable customer service experience, and serving his community as a firefighter with the El Paso Fire Department. Upon moving to Austin, Mark brought his strong dedication to serving others by taking a position with the Housing Authority of the City of Austin. He furthered this dedication by joining the University of Texas community in 2002. While with the university, he has worked as a fleet specialist with University Fleet Operations and as the senior program specialist with the Office of Emergency Preparedness. Mark is excited to bring his service-oriented enthusiasm to the Facilities Service Center as a work control specialist.

Rachel Soskins
Work Control Specialist
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Rachel has worked in various customer service roles prior to joining the Facilities Service Center, ranging from working for her college alma mater to being an assistant stylist in a high-end salon. She sees her wide range of previous duties as a rare asset, as she is practiced in assisting a variety of clients with a variety of different needs. She graduated from California State University, Channel Islands, with a Bachelor of Arts in psychology. Rachel is proud to be part of the UT team and excited to support her campus community.

Irene Miller
Work Control Specialist
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Irene joined the Facilities Service Center (FSC) with 30-plus years of customer service experience. She has held positions in the airline industry and higher education. Prior to moving to Texas and joining the FSC, Irene worked as a facilities representative lab coordinator at Pennsylvania State University. Irene has a Bachelor of Science degree from Lock Haven University of Pennsylvania. She is driven by motivation, and uses her positive attitude and tireless energy to work hard and excel. Irene is excited to be a part of the UT community and support the mission of the university and Facilities Services.