Building Maintenance, Renovation & Facilities Needs
This section provides information related to renovation projects or building and grounds issues, such as pest control, cleaning, repairs, locks & keys and landscaping. You can also access the service request site (WORQS) and the Building Information pages, where you can obtain building stats, such as gross square footage, maintenance zone information, cleaning schedules, floor plans and more.
Facility-Related Emergencies
To report facility-related emergencies, please call 512-471-2020 and select option 3. You can speak with a representative or leave a message.
Animal and Pest Control
Report an issue with animals or insects by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. It is important to provide the following information:
- Type of animal. Example: bird, bat, raccoon, squirrel, cat. Species determines the unit responsible for handling the issue.
- Location of animal.
- Is it living or dead?
Building Information
Access the Building Information page to obtain building stats such as gross square footage, maintenance zone information, cleaning schedules, floor plans and more.
Building Equipment and Maintenance
Report an issue with appliances / equipment, power / lighting, elevators / escalators, heating / cooling / ventilation, plumbing, walls, ceilings, floors or doors by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. Location / room number information is crucial for us to respond to your issue.
Cleaning / Recycling
Report a cleaning, trash or recycling issue by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. Location / room number information is crucial for us to respond to your issue. View Custodial Services’ Office Cleaning Schedule. For the safe recycling of boxes, see the best way to prepare them for pick-up by our staff in this flyer (JPG), which you can download and post in your building's public spaces.
Construction, Renovation, Installation, and Building (CRIB) Projects
Request either performance or an estimate for a Construction, Renovation, Installation, or Building (CRIB) project. Project Management & Construction Services (PMCS) will contact you to discuss the specifics of your request.
Click here to visit the Building Manager's Resource Guide to PMCS
Lock & Key Issues
Report an issue with a lock or key by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. Location / room number information is crucial for us to respond to your issue. You can also view their Frequently Asked Questions for more detailed information. For assistance with Building Access Control Systems (BACS), contact Campus Security Systems.
Maintenance Zone Map
Please note, this map references the maintenance zones on Main Campus. J.J. Pickle Research Campus (PRC) Zone Maintenance supports the PRC Campus, which is not shown on this map.
View or download the maintenance zone map (PDF).
Other Issues
Not sure how to proceed with your facilities issue? You can always consult the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu.
Outside Areas (Facility Exteriors)
Report an issue with graffiti or vandalism, grounds, streets, sidewalks, external lighting or other outside area by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. Location information is crucial, and photos are very helpful for us to respond to your issue. If your request involves graffiti and/or vandalism, you should first contact the University’s Police Department (UTPD) to file a report.
WORQS
Access WORQS to submit a new service request, view requests or search requests. You can also access tools and resources, such as the List of Services, and read FAQs.