Facilities Services Coronavirus Operational Services Status Information

Operational Status

Facilities Services is supporting the university’s current operational requirements by providing essential services. We continue to adhere to the required COVID-19 safety and preventative standard operating procedures directed by the university. For more information on Campus Operation, visit the Protect Texas Together website.

For service requests and inquiries, contact the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu. You can also submit requests online using WORQS.

For more information on specific service areas, please see below.

Operational Information by Service Area:

Custodial Services

Buildings will receive disinfection and cleaning services as described below, plus checks to help catch and report maintenance problems. 

The cleaning schedule has been modified during COVID-19. View the revised service level frequency chart (PDF).

For service requests and inquiries, contact the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu. You can also submit requests online using WORQS.

Disinfection Program utilizing CDC approved disinfectants:

  • Daily disinfection of high-use public touch-points in academic buildings. 
  • Daily disinfection of high-use touch-points at Dell Medical School (DMS) and University Health Services (UHS) including exam rooms. 
  • Daily disinfection of desk surfaces, chair arms, and console surfaces, keyboard, and touch panel at the front of classrooms.
  • High-use public touch-points include door handles and knobs (including area around the handles and knobs), push plates, and elevator buttons.
  • Disinfectant misting systems are incorporated into the daily disinfecting routines for classrooms and other areas once received.
  • Daily restroom cleaning and disinfection of all restroom touch-points, fixtures, and floors. Touch-points include door knobs and handles, door push plates, stall door latches, faucet handles, flush handles, and dispenser levers.
  • Occupants of personal spaces (offices and cubicles) are responsible for cleaning and disinfecting their space and also for disinfecting shared office equipment such as copiers, fax machines, refrigerator door handles, coffee machines, microwaves, vending machines, etc.

Cleaning Program:

  • Daily trash removal from public spaces including shared space in suites.
  • General cleaning. General purpose cleaner used for wet wiping has been replaced with disinfectant cleaner.
  • Vacuuming and mopping according to level of occupant use.
  • Dusting according to level of occupancy.

Event and Moving Services

Moving Services: Moving services are currently available. Please submit your request at least 3 business days prior to the date of your move.

Event Services: Event Services are currently available. All events supported by Event & Moving Services must adhere to the university’s COVID-19 requirements. Please submit your request at least 5 business days prior to the date of your event.

Facilities Service Center (FSC)

Contact the FSC:

Monday-Friday 7:00 a.m. to 5:00 p.m., call 512-471-2020 or email facilities@austin.utexas.edu.

Note: 512-471-2020 is answered 24/7. Calls received Monday-Friday between 5:00 p.m. to 7:00 a.m., all day Saturday and Sunday, and university holidays and weather closure days will be answered by Facilities Services' Building Operations team.

Request services online:  WORQS - requests will be processed during the FSC's regular business hours, which are Monday-Friday, 7 a.m. to 5 p.m.

Facilities Operations and Maintenance

Maintenance: Technicians are providing full facilities maintenance services.

FCMS (Building Operations): Operators are continuing to provide around-the-clock monitoring of Building Automation Systems and critical alarms on campus from the centralized Operations Center.

Heating, Ventilation, and Air Conditioning (HVAC) Systems:

What is being done to make sure building HVAC systems meet recommended air flow and filtration guidance? We are following public health guidance that addresses ventilation systems and air circulation, including guidance from the Centers for Disease Control and Prevention (CDC) and American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE). In addition to routine maintenance, such as filter replacement, we have increased outdoor air intake to the campus buildings. We will continue to stay abreast of the evolving information about COVID-19 as it relates to airborne transmission and indoor air filtration systems and adjust our safety protocols as necessary.

Landscape Services/Pest Control

All Landscape Services and Pest Control services are fully operational.

Lock and Key Services

Lock and Key Services is open and fully staffed.

The current hours are Monday-Friday 7:30 a.m. to 3:00 p.m.

Resource Recovery (Surplus Property, Zero Waste)

Surplus Property

  • Surplus On-Campus Pickups and Surplus Deliveries:
    • Surplus Property is accepting work order requests for on-campus pickups and deliveries.  There is currently a one- to two-week turnaround on requests.
    • Surplus deliveries are accepted Tuesdays, Wednesdays, and Thursdays from 8-11 a.m. and 1-4 p.m. with 48 hours' notice.
  • Surplus Viewing and Selection:
    • UT departments can view and select Surplus Property items for their office space on Fridays between 8-11 a.m. and 1-4 p.m.  at the J.J. Pickle Research Campus (PRC) Warehouse P45.
    • Qualified schools and assistance organizations can view and select Surplus Property items for their schools and office spaces on Mondays between 8-11 a.m. and 1-4 p.m. in PRC Warehouse P45.
  • Surplus Online Auction Viewing and Pickup:
    • Both PRC Warehouses P45 and P30 are open daily, Monday through Friday from 8-11 a.m. and 1-4 p.m. for viewing and picking up of online auction items only.
  • Surplus Reuse Store:
    • The Surplus Reuse Store is open in PRC Warehouse P30. The store will be open Thursdays and Saturdays:
      • Thursdays: 3 -7 p.m.
      • Saturdays: 8 a.m. to noon

Zero Waste

  • All on-campus Zero Waste activities have been canceled until further notice.
  • Zero Waste staff are currently available for questions and planning via email or phone calls.
  • Zero Waste welcomes opportunities for support that can be conducted remotely such as online meetings, planning, and FAQ support.
  • Zero Waste is monitoring conditions to resume Zero Waste Workplace rollout when able.
  • Zero Waste Hero opportunities are in the works and will be posted on GivePulse once finalized.
  • Zero Waste Events is not currently operational in alignment with university event policy. Organized events and gatherings are not generally permitted on campus at this time.

Solid Waste and Recycling

Solid waste and recycling pick-ups are occurring on their normal schedule.

All buildings on Main Campus will be serviced Monday through Friday (solid waste and recycling).  Composting services will be phased back in as building occupants return and compost is generated.  Compost pick-ups occur on Wednesday and Fridays.

Buildings on the Pickle Research Campus will be serviced every Tuesday and Thursday.