Facilities Services Fall 2021 Reopening and Operational Status Information

Facilities Services Operational Status is provided under the following message to building managers:

Fall 2021 Reopening Message for Building Managers

Coordination between your CSU and Facilities Planning and Maintenance (FPM) staff (Tiger teams) has officially begun. Tiger teams can support you with the various tasks and deadlines all working towards a primary goal of reopening campus 100% by Monday, August 16.

Complete this Fall ’21 Reopening Checklist. This form will route to the Facilities Service Center (FSC). They will process the checklist and notify the Tiger teams with the tasks you need assistance handling. 

The checklist provides guidance on COVID signage, drinking fountains, ice machines and faucets, public space furniture, and removal of plexi-glass and barriers. For now, hand sanitizing stations will remain in place. 

Based on current guidance from the Provost Office, classrooms not scheduled for summer courses can begin to be restored to full capacity (removing zip ties, returning seats to tables) and signage can be removed. We will create a work-plan for classrooms used for summer courses by July 12.

We are currently approaching building prioritization similar to last summer. In alignment with the HWC guidance timelines, buildings will be prioritized as follows:

  • Research-focused buildings
  • Student-serving and classroom buildings
  • Office-focused buildings

We will collaborate and assist if you have spaces that need to be prepared on a quicker schedule.

Lastly, we are aware that HWC might provide new direction for signage. If new signage is required, we will coordinate with you on a process for efficient production and installation.

We look forward to collaborating with you on restoring campus to full capacity!

David Darling, Associate Vice President
Facilities Planning and Management

Change Door Lock/Unlock Schedules

Once a door's lock/unlock schedule has been determined, changes may be needed for a variety of reasons including summer hours, the addition of a library, or simply changes in the way the building is being used. For security reasons, only building managers are authorized to request scheduling changes. 

  • It is advised that building managers coordinate lock/unlock times for BACS controlled doors by contacting ITS at  seccontrol@its.utexas.edu. For requests to change key operated doors, notify the Facilities Service Center via email at facilities@austin.utexas.edu
  • Emergency protocol: If you notice suspicious behavior, security concerns, protests, etc. and need to lock all exterior doors to your building immediately, please dial 911.

Operational Status

Facilities Services is supporting the university’s current operational requirements. We continue to follow the most updated campus guidance for health and wellness as directed by the university. For more information on Campus Operations, visit the Protect Texas Together website.

For service requests and inquiries, contact the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu. You can also submit requests online using WORQS.

For more information on specific service areas, please see below.

Operational Information by Service Area:

Custodial Services

Buildings will receive cleaning and disinfection services as described below.

For service requests and inquiries, contact the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu. You can also submit requests online using WORQS.

Routine cleaning and disinfection:

  • Cleaning includes vacuuming, mopping of hard floors, dusting, and wiping with disinfectant cleaner in place of general purpose cleaner.
  • Disinfectant misting systems utilizing CDC-approved disinfectants are incorporated into the disinfecting routines for classrooms and other public areas.
  • Daily restroom cleaning and disinfection of all restroom touch-points, fixtures, and floors. Touch-points include door knobs and handles, door push plates, stall door latches, faucet handles, flush handles, and dispenser levers.
  • Occupants of personal spaces (offices and cubicles) are responsible for disinfecting their space and also for disinfecting shared office equipment such as copiers, fax machines, refrigerator door handles, coffee machines, microwaves, vending machines, etc.

Event and Moving Services

Moving Services: Moving services are currently available. Please submit your request at least 3 business days prior to the date of your move.

Event Services: Event Services are currently available. All events supported by Event & Moving Services must adhere to the university’s COVID-19 requirements. Please submit your request at least 5 business days prior to the date of your event.

Facilities Service Center (FSC)

Contact the FSC:

Monday-Friday 7:00 a.m. to 5:00 p.m., call 512-471-2020 or email facilities@austin.utexas.edu.

Note: 512-471-2020 is answered 24/7. Calls received Monday-Friday between 5:00 p.m. to 7:00 a.m., all day Saturday and Sunday, and university holidays and weather closure days will be answered by Facilities Services' Building Operations team.

Request services online:  WORQS - requests will be processed during the FSC's regular business hours, which are Monday-Friday, 7 a.m. to 5 p.m.

Facilities Operations and Maintenance

Maintenance: Technicians are providing full facilities maintenance services.

FCMS (Building Operations): Operators are continuing to provide around-the-clock monitoring of Building Automation Systems and critical alarms on campus from the centralized Operations Center.

Heating, Ventilation, and Air Conditioning (HVAC) Systems:

What is being done to make sure building HVAC systems meet recommended air flow and filtration guidance?  We are following and monitoring public health guidance around ventilation systems and air circulation, including guidance from the Centers for Disease Control and Prevention (CDC) and American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE). In addition to routine maintenance such as filter replacement, we have also tested facility HVAC systems and increased outdoor air intake to the campus buildings. We will continue to stay abreast of the evolving information about COVID-19 as it relates to airborne transmission and indoor air filtration systems and adjust our safety protocols as appropriate.


Landscape Services/Pest Control

All Landscape Services and Pest Control services are fully operational.

Lock and Key Services

Lock and Key Services is open and fully staffed.

The current hours are Monday-Friday 7:30 a.m. to 4:00 p.m.

Resource Recovery (Surplus Property, Zero Waste)

Surplus Property

  • Surplus On-Campus Pickups and Surplus Deliveries:
    • Surplus Property is accepting work order requests for on-campus pickups and deliveries.  There is currently a one- to two-week turnaround on requests.
    • Surplus deliveries are accepted Tuesdays, Wednesdays, and Thursdays from 8-11 a.m. and 1-4 p.m. with 48 hours' notice.
  • Surplus Viewing and Selection:
    • UT departments can view and select Surplus Property items for their office space on Fridays between 8-11 a.m. and 1-4 p.m.  at the J.J. Pickle Research Campus (PRC) Warehouse P45.
    • Qualified schools and assistance organizations can view and select Surplus Property items for their schools and office spaces on Mondays between 8-11 a.m. and 1-4 p.m. in PRC Warehouse P45.
  • Surplus Online Auction Viewing and Pickup:
    • Both PRC Warehouses P45 and P30 are open daily, Monday through Friday from 8-11 a.m. and 1-4 p.m. for viewing and picking up of online auction items only.
  • Surplus Reuse Store:
    • The Surplus Reuse Store is open in PRC Warehouse P30. The store will be open Thursdays and Saturdays:
      • Thursdays: 3 -7 p.m.
      • Saturdays: 8 a.m. to noon

Zero Waste

  • Zero Waste staff are currently available for questions and planning via email or phone calls.
  • Zero Waste welcomes opportunities for supporting campus in all Zero Waste efforts such as Zero Waste Events, waste bin optimization, recycling, composting and reuse.
  • Zero Waste Hero opportunities are in the works and will be posted on GivePulse once finalized.

Solid Waste and Recycling

Solid waste and recycling pick-ups are occurring on their normal schedule.

All buildings on Main Campus will be serviced Monday through Friday (solid waste and recycling).  Composting services will be phased back in as building occupants return and compost is generated.  Compost pick-ups occur on Wednesday and Fridays.

Buildings on the Pickle Research Campus will be serviced every Tuesday and Thursday.