Debra brings 37 years of experience in management and customer service. She joined UT with Facilities Services in 2011 and began work on planning and organizing our first-ever Facilities Service Center (FSC), which launched successfully in September 2013. Prior to UT, Debra worked for United Airlines for 31 years. During her time with the airlines, she was the general manager of the 24/7-based Airport Operations in Austin. Her responsibilities involved oversight of 50-60 customer service representatives and management of the facility’s $2.2 million budget. She created cost-efficient work schedules and analyzed various metrics to ensure all operational and customer service goals were met or exceeded. She also standardized procedures to improve worker safety and efficiency.
Facilities Service Center
Staci has over 24 years of customer service experience. She joined the Facilities Service Center (FSC), just prior to its launch and contributed to the center’s evolution from the ground up. Beyond Facilities Services, her relevant management experience began over 30 years ago in the banking industry and continued on as she held positions in the mortgage and property management industries and with The University of Texas at Austin’s law school. As project manager with Premier Wall and Windows, Inc., she managed 8-10 direct reports on any given project, while working collaboratively with other project managers, architects and designers. She also attended Texas Tech University.
The core purpose of the Facilities Service Center (FSC) is to serve as a responsive and knowledgeable resource and advocate for our clients and peers. For more detailed information about this branch, visit the Facilities Service Center page.
Facilities Services Business Analytics
Patti has 30 years of experience in business analysis, project management, system development, customer service, human resources and change management. She joined Facilities Services in September 2012 and served as a senior business analyst before her promotion to manager in 2018. Patti’s many qualifications include the completion of APPA’s Institute for Facilities Management program and certifications in organizational development from Linkage, change management from ProSci and human resources management from the University of California at Long Beach.
The core purpose of the Facilities Services Business Analytics team is to serve as a center of excellence in support of the department and the divisions’ strategic initiatives to maximize business functionality and efficiency, collaboratively support stakeholders through problem-solving, and develop and implement innovative best practices.
Facilities Services Training
Aimee has over 15 years of experience in training development. She is responsible for the development and management of a comprehensive training program for the department’s technical and professional development needs. Prior to joining us, she was a senior instructional designer for UT Austin’s Petroleum Extension (PETEX). Prior to that, her experience included senior positions in curriculum development, content strategy, and instructional design for energy and technology firms. Aimee holds a Master of Arts in English from Boston University and received her Bachelor of Arts in English from the University of Wisconsin–Madison.
The core purpose of the Facilities Services Training branch is to promote and facilitate the training of staff to fulfill the department's mission on behalf of the university. This group identifies departmental training needs and implements training plans to strategically meet those needs. Training is provided to approximately 800 employees in Facilities Services.
For Safety information and contacts, visit the Facilities Services Safety page.
Strategic Program Support
The core purpose of the Strategic Program Support branch is to improve the overall excellence, effectiveness, and efficiency of Facilities Services by utilizing best practices in project management, employee engagement, and communication to manage selected improvement efforts and support employees.