Engineering and Technical Support (ETS) is a branch of the Facilities Operations and Maintenance Division. This team consists of technical experts in several areas with credentials including Professional Engineer (PE), Qualified Commissioning Process Provider (QCP), and Certified Energy Manager (CEM). This branch provides six main areas of support to university operations:
ETS provides technical advice from engineers experienced in building automation systems (BAS), electrical systems, and heating, ventilation, air-conditioning and refrigeration (HVACR) systems by:
This team is led by an experienced electrical engineer, who provides standards compliance and guidelines for working safely on electrical systems at the university. The program:
For more detailed information, visit our Arc Flash Analysis Program page
ETS provides support throughout our zone maintenance program. Our field supervisors and technicians can consult this group, and vice versa.
Maintenance support works through collaboration and has many benefits, including providing opportunities for technicians to increase knowledge; improving effective identification and diagnosis of issues; allowing a long-term, sustainable, and customer-focused approach; and avoiding unresolved issues and improper or “patch” repairs.
ETS staff also supports Maintenance Operations with: incorporating engineering standards; developing processes; developing preventative maintenance instructions; troubleshooting issues beyond the systemic level; providing technical support for fire-life-safety equipment; and using engineering principles in evidence-based diagnosis.
In addition, ETS provides technical support to the Maintenance Improvement Initiative (MI2), which is focused on identifying cost of ownership, service level, and enhanced maintenance instructions.
ETS helps Maintenance Operations with equipment inventory and preventive maintenance (PM) instructions. Each piece of equipment has a unique ID that allows efficient tracking for scheduling PM, which in turn serves to preserve or extend the life or investment in the equipment.
Capital Planning and Construction (CPC) and Project Management and Construction Services (PMCS) are responsible for the development and construction or renovation of large-to medium-scale facilities at the university. The Engineering and Technical Support (ETS) team supports these efforts in several ways, including warranty and commissioning support and managing the identification of our equipment.
Proactive warranty servicing avoids unnecessary repair costs and time and engages and builds customer satisfaction. Our warranty specialist provides support to CPC by:
Warranty Word Order Standard Operating Procedures and Contact Information Forms:
Our commissioning specialists keep an eye on new construction on campus, helping to avoid future issues in new facilities and increase customer satisfaction with the final product.
How do we know if new building systems are working right and meet expected needs, standards, and specifications? This is where our team comes in. Their support includes:
The Equipment Identification (EQ ID) Process provides a comprehensive maintenance service to our campus and is critical to our organization's purpose. As buildings and projects are completed, it is important that FOM knows the information listed below so that we can provide timely service to the building occupants.
The documents below describe the process for PMCS, CPC, and their contractors to provide FOM information about equipment installed during projects. This information includes description, specifications, manufacturer, and location of each piece of equipment. From this information, an asset label is applied to the equipment for tracking and identification. Following substantial completion, we can begin regular preventive maintenance and support to the building's purpose through regular service to the equipment.
CPC Projects - Click and download the following documents:
PMCS Projects - Click and download the following documents:
Facilities Maintenance and Operations takes pride in providing a high level of technical expertise and training for our technicians. However, certain maintenance requires the use of highly specialized equipment or expertise that is not efficient for us to provide. For those instances, ETS negotiates the contracts that provide these services on campus. Examples include routine and emergency maintenance for autoclaves, automatic doors, uninterruptible power supply (UPS) systems, grease traps, cranes and hoists, the carillon, water treatment, chillers, toxic gas monitoring systems, and bleacher systems.
ETS is responsible for managing the contracts and all related costs, including:
For more information, contact Wayne King.
ETS oversees refrigerant monitoring to ensure Environmental Protection Agency (EPA) compliance for handling refrigerant. Many of our technicians have achieved Universal Certification from the EPA—its highest level, achieved by passing all three levels of refrigerant monitoring tests offered.