Services & Hours - Main Campus
| Services | Hours | Days |
|---|---|---|
| Unlock Services: | 5:30 a.m. – 7:30 a.m. | M-F |
| Locking Services: | 5:30 p.m. – 2 a.m. | M-F |
| Porter Services: (Porters are responsible for restocking paper products in the restrooms and ensuring public areas are clean.) | 8 a.m. - 5 p.m. | M-F |
| Routine Cleaning Services (including offices): (Museums and vivarium rooms are cleaned during the day.) | 5:30 p.m. - 2 a.m. | M-F |
For assistance during hours and after hours, please visit the Facilities Service Center page or call 512-471-2020.
Office Cleaning Schedules
Offices and cubicles are cleaned approximately every 20 business days. Public areas such as bathrooms, hallways, classrooms, and break rooms are cleaned daily. If your space needs immediate attention, please call the Facilities Service Center at 512-471-2020, or submit a service request via UT Works (UT EID required).
*Don't see your building, floor, or room listed? Contact the Facilities Service Center.
Cleaning Service Levels
This cleaning specification provides a guide to the minimum service frequency for a range of different areas on the campus. For detailed information about the cleaning services we provide, see our Cleaning Task Definitions (PDF).
Floor Care, General Cleaning, Trash & Recycling
See the Service Level Chart (PDF).
*For additional information on Single Stream Recycling, see the Zero Waste program.
Exterior Window Cleaning
Exterior building windows are cleaned once every two years. To find out when your building's windows will be cleaned, view the Window Washing Schedule.
If you are in need of additional window cleaning, contact the Facilities Service Center or call 512-471-2020.
Supplemental Services
Departments may request supplemental services. There is a charge associated with these services.
Examples of supplemental services that you may request include:
Services in Excess of Institutional Frequency
- Window washing (more often than once every two years)
- Carpet cleaning (more often than once a year)
- Hard floor care (stripping and refinishing more often than once a year)
Event Support
- Additional cleaning before, during and after events
- Linen services (table cloths, table skirts and platform skirting)
- Event Planning Request Form
To schedule a service, please visit the Facilities Service Center page or call 512-471-2020.
Cleaning / Recycling
Report a cleaning, trash or recycling issue by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a UT Works request. Location / room number information is crucial for us to respond to your issue. View Custodial Services’ Office Cleaning Schedule. For the safe recycling of boxes, see the best way to prepare them for pick-up by our staff in this flyer (JPG), which you can download and post in your building's public spaces.
On This Page
Need Service?
512-471-2020
facilities@austin.utexas.edu