Maintenance Operations

Structure and Strategy

Maintenance Operations takes a thoughtful approach to using their resources, structuring processes, and providing the best client service and use of University resources. With this approach in mind, the team is organized into a zone-based structure and employs flexible work hours, data analysis, and technology to meet operational goals.

Zone-based shops deliver maintenance services in ways that benefit our clients:

• The mix of reactive and proactive services better reflects the reality of the service needs.
• A multi-disciplinary, collaborative approach improves flexibility in the zone, allowing us to share and adjust our resources to fit the work.
• A client-focused response builds trust in our role as a maintenance provider and advisor to our clients.
• Proactive “ownership” brings pride to our work.
• Flexible work hours and staggered start/stop times increase coverage beyond regular business hours, resulting in quicker response and less overtime costs.

Maintenance Operations analyzes data from our computerized maintenance system to determine how our resources are being used, identify service variances, and pinpoint and address service issues. This team also uses technology tied to our computerized maintenance system to improve our effectiveness and efficiency.

Client Satisfaction

Maintenance Operations focuses on providing excellent client service. A weekly survey gathers vital feedback we need to improve our services:

• Our overall “scorecard” average range is 90-95%.
• We turn issues in action. When our clients voice an issue in the survey, that issue becomes an action item addressed directly by the appropriate service provider(s).

Delivering Service

Our goal is to self-identify operations and maintenance issues long before our clients realize a repair is needed. This goal comes from our sense of ownership and pride. Still, a university of our size and complexity will experience unexpected facility-related issues and our clients rely on us to provide prompt service appropriate to the impact of the issue. For more information regarding expected response and completion times for typical facilities maintenance issues, please view our Rates, Terms & Conditions, and Service Delivery page.

Services by Location

Clients who need services can contact our Facilities Service Center at 512-471-2020 or go to the FSC page. When a service request or scheduled preventive maintenance calls for Facilities Operations and Maintenance services, our teams respond from the following shop locations, depending on where the service is needed:

Full Zone Map (PDF)

• Located on Main Campus:
  • Zone 1/Swing Shift* (North Campus)
  • Zone 2 (Central Campus)
  • Zone 3 (East Campus)
  • Zone 4 (South Campus)
  • Zone 6 (Includes Dell Medical School)
  • Lyndon B. Johnson (LBJ) Library
• Located in North Austin:
  • Dell Pediatric Research Institute (DPI) - Part of Zone 6
  • Pickle Research Campus (PRC)

*Swing Shift Zone  
In December 2021, FOM established a new “Swing Shift” Zone that has significantly enhanced FOM’s capabilities in meeting customer needs on campus. This new organizational structure provides many benefits: 

• The ability to provide immediate feedback to clients on any work-related issues that occur after normal duty hours.
• A dedicated single point of contact for Facilities Control and Monitoring System operators and Facilities Service Center work control specialists for emergency or trouble calls.
• The ability to schedule, communicate, and execute additional disruptive preventive maintenance tasks or emergency work orders after normal business hours, such as air handler unit shutdowns, system isolations, and power/water/steam outages.
• The completion of repairs generated by emergency and trouble work orders versus triaged work until the following day. 

We also serve the university's satellite locations, including  Stengl “Lost Pines” Biological Station (SLP), Paisano Ranch, Brackenridge Field Laboratory, and Lake Austin Centre (LAC). We are also available to serve Lady Bird Johnson Wildflower Center, Briscoe Center for American History's Winedale Museum, and the UT System building.

Not sure what zone a facility is in? Search our Building Information webpage. Select the facility you're interested in, or click the “Zone” heading to sort buildings by zone.

Services & Expertise

Facilities Operations and Maintenance teams provide a comprehensive array of qualified services, backed by our licensed and certified technicians. Our team of trade experts are well-matched for the University's operational and maintenance needs, whether the facility is a brand new laboratory or our iconic Tower.

To request service or to get more information about the types of services offered by Facilities Services, contact the Facilities Service Center at 512-471-2020 or visit our Services page.

Fire Safety Systems

After-hours Maintenance Call Response

A campus as large and complex as The University of Texas at Austin can face facilities-related issues that must be addressed immediately. Facilities monitoring operators on duty from our Building Operations branch respond to after-hours calls and dispatch trade-specialized first responders who are on call. They can address the issue at hand, avoiding extensive property damage and preventing building downtime.

We're also the team on call after business hours and on holidays. Despite the range of services and the distance between shops, Facilities Operations and Maintenance makes every effort to collaborate within and outside the division. It might take a little extra time to coordinate with other teams, but the payoff is better service for our clients and prudent use of University resources.

For after-hours emergencies, call 512-471-2020, 24/7.