Help With Using UT Works
We want to ensure that you have the best experience possible when using the UT Works Request System. This page provides you with useful resources and links to help you.
NEW! Message from the Facilities Service Center: UT Works User Improvements
For Searches and Reports see the links below.
Reports
Video Demonstrations
Frequently Asked Questions (FAQs)
View these Frequently Asked Questions (FAQs) to help guide you through using the UT Works Request System.
Problem Codes
What are problem codes, and what do they mean? Problem codes are used in the Move Request form to identify the request and what unit(s) can provide the appropriate services. Below are the codes and descriptions you will see when you submit a Move Request.
Need Service?
Facilities Service Center
Main: 512-471-2020
UT Works
General Inquiries: facilities@austin.utexas.edu
Events & Moving:
fs-events@austin.utexas.edu
Move Requests
Below are problem codes you will see when submitting a "Move Request". In the dropdown area of the form you can start typing the problem code below and it should move to the top of the list.
| Code | Description |
|---|---|
| BOOK-CARTS | Request for only book movers/ book carts to be dropped off and later picked up after customer is finished using them. This does not include a move. |
| EXPED.-SURPLUS | From locations on campus to Surplus Warehouse (max 4 rooms to Surplus) Note: this is a paid service requested to expedite the typical Surplus pickup request. |
| MAJOR-MOVE | Move involving 5+ rooms and/or 1+ office suites. If a move is associated with a renovation project, this should be requested/scheduled through the project manager. A member of EMS will reach out to discuss the details of the move. |
| MINOR-MOVE | A move that includes 1-4 rooms/locations being moved into 1-4 rooms/locations. Note: Office suites are considered Major Moves. |
| OFFSITE-MOVE | Offsite storage unit to/from locations on campus (max 4 rooms to/from offsite storage; for 5 or more rooms please choose the Major Move type) |
| REARRANGEMENT | Moving/rearranging furniture or items within the same room |
| ROOM-SWAP | Two offices/rooms/locations that trade with each other. For example: Room A moves to Room B. Room B moves to Room A. |
| SPECIALTY-MOVE | High value; research-related; supporting curator transport; moves that require a direct transfer of items from one location to another without any stops; lab equipment relocation (note: install is not included); delivery from Document Solutions |
History
UT Works enables the University to better manage its physical spaces, improve the delivery of mission-critical services, provide better and more useful data to drive capital projects, and streamline workflows across units and departments in the Senior Vice President and Chief Operating Officers and Financial and Administrative Services (FAS) portfolios. UT Works replaced both Facility and Asset Management Information System (FAMIS) and Work Order Request and Query System (WORQS).
Staff working in the following areas will use UT Works:
- Facilities Services
- Planning, Design and Construction
- University Housing and Dining
- Utilities and Energy Management
- Business and Financial Services
The FAMIS and WORQS represented 20-year-old technologies that had reached their end of life and were not prepared to meet the future needs of the University as outlined in its 10-year strategic plan. UT Works not only replaced FAMIS and WORQS, but as part of this process, we are taking the opportunity to transform the way we support the University, not only through the implementation of best-in-class technology but also by re-imagining how we provide our services to the university.
UT Works will support the following functions at UT:
- Capital projects
- Work management
- Facilities asset management
- Warehouse inventory management
- Location inventory management
- Billing and cost tracking
- Customer service
Program Phases and Timelines
UT Works Phase 1 went live on November 5, 2024
This multi-phase program will be implemented with the full involvement of the program partners and stakeholders across the University. All units involved will work together collaboratively on decisions, designs, functionality, and processes. Each phase of the program includes comprehensive plans to provide staff with the training and support necessary to ensure the program's success.
Phase 1: Operations & Maintenance (O&M), Capital Planning and Project Management (CPPM), UT Works Request Forms (ReADY)
Phase 2: O&M, CPPM, and Request Forms Optimization, Key and Access Control
Phase 3: Space Management, Real Estate and Lease Management, Sustainability/Energy Management, and Portfolio Planning and Analysis,
Guiding Principles
The UT Works program seeks to not only implement a new system but to engage leadership and users in essential business process improvements that will lead to providing improved services to the University.
- Reimagine what is possible
- Challenge assumptions and implement transformational change for the good of the university.
- Your success is our success
- You matter. Empower you and your teams to be successful.
- One function, one rule
- Implement standard business processes and system functionality. Leverage industry standards.
- Apply enterprise thinking
- Make business and integrated technical decisions that consider the needs of the entire University.
Governance
The governance structure established for the UT Works program includes different levels of leadership within the units involved in the UT Works Program along with key stakeholders whose insights will be instrumental in informing the design and implementation of UT Works.
Executive Sponsors
Katie Brock – Interim Vice President and Chief Operating Officer (COO)
Cole Camplese – Vice President of Technology and Chief Information Officer (CIO)
Steering Committee
The Steering Committee acts strategically to ensure the portfolio’s goals are met during the UT Works implementation.
Members
Graham Chapman – Associate Vice President for Enterprise Platforms, Enterprise Technology
Krista Hadavi – Assistant Vice President for University Business Services (UBS)
Brent Stringfellow – Associate Vice President for Campus Operations
Dr. Marilyn Tyus – Associate Vice President for University Housing and Dining (UHD)
Ex Officio Members
Darren Hale – Executive Director for Facilities Services and UT Works Program Co-Manager
Juan Ortiz – Director for Enterprise Platforms, Enterprise Technology and UT Works Program Co-Manager
Heather Hanna – Associate Vice President for Engagement and Experience, Enterprise Technology
LeeAnn Gibson – Associate Director for Engagement and Experience, Enterprise Technology
Stephanie Gillen – Principal Project Manager for Engagement and Experience, Enterprise Technology
Program Oversight Committee
The Program Oversight Committee monitors alignment with program objectives.
Members
Darren Hale – Executive Director for Facilities Services and UT Works Program Co-Manager
Juan Ortiz – Director for Enterprise Platforms, Enterprise Technology and UT Works Program Co-Manager
Zachary Adcock – Interim Director, Facilities Services
Don Ates – Senior Director, UHD Residential Facilities
Doug Gilpin – Director, Construction Operations (PDC)
Krista Hadavi – Assistant Vice President for University Business Services (UBS)
>Ryan Thompson - Interim Executive Director, Utilities and Energy Management (UEM)
Ana Thiemer – Director of Operations Support, Campus Operations
Jeffery McManus - Executive Director, Campus Grounds and Landscape
Ex Officio Members
Gene Averkiou – Assistant Director, Facilities Services
Graham Chapman – Associate Vice President for Enterprise Platforms, Enterprise Technology
Megan Dwyer – Associate Director for Enterprise Platforms, Enterprise Technology
LeeAnn Gibson – Associate Director for Engagement and Experience, Enterprise Technology
Liz Keene – Business Relationship Manager, Enterprise Technology, Engagement and Experience
Kara Nicholas – Senior Project Manager for Enterprise Platforms, Enterprise Technology
Lori Slater – Associate Director for Enterprise Platforms, Enterprise Technology