Learn Event Planning Basics
Looking at this slideshow will make planning your UT event easier.
Need Service?
Facilities Service Center
Main: 512-471-2020
UT Works
General Inquiries: facilities@austin.utexas.edu
Events & Moving:
fs-events@austin.utexas.edu
Facilities Services Labor Rates (per hour)
Below is a chart of the labor rates per hour by type of service and other Facilities Services rates. The rates for FY 2024-2025 were announced on March 28, 2024 by Associate Vice President for Campus Operations Brent Stringfellow. View the message here.
| Building Maintenance | Fire Safety Systems | Custodial | Events/Moving | Surplus | Locks/Keys | Solid Waste/Recycling |
|---|---|---|---|---|---|---|---|
FY 23-24 | $79.07 | $79.07 | $34.49 | $69.17 | $69.17 | $64.73 | $51.69 |
FY 24-25 | $83.52 | $83.52 | $35.53 | $71.25 | $71.25 | $66.67 | $53.24 |
Other Facilities Services Rates
Service Description | Rate |
|---|---|
| Solid Waste: Landfill, 1.5 cubic yard dumpster/dock hamper | $2,114.22 per year |
| Solid Waste: Recycling, 1.5 cubic yard dumpster/dock hamper | $1,750.85 per year |
| Solid Waste: Landfill, 96-gallon toter | $704.74 per year |
| Solid Waste: Recycling, 96-gallon toter | $583.23 per year |
| Solid Waste: Compost, 96-gallon toter | $788.55 per year |
| Building Automation System (BAS) Monitoring | $8.18 per point, per year |
| Lock & Key Services: Issue new key | $18.85 per key issued |
| Lock & Key Services: Reissue lost key | $18.85 per key issued |
| Lock & Key Services: Rekey lock/cylinder | $90.64 per lock/cylinder rekeyed |
| Lock & Key Services: Restock issued key not picked up within 30 days of notification (effective Nov. 1, 2023) | $18.85 per key issued |
Terms & Conditions
Facilities Services has established Terms & Conditions (T&C) for its services to better align customer expectations with the services we provide and improve our operations so we can offer the best possible experience to our clients. Establishing T&C is a best practice in the service industry. Most clients will experience minimal to no financial impact.
Events
Download the Events T&C FY2024-2025 (PDF).
The Facilities Service Center (FSC) also developed a process map for event requests, which illustrates how the terms and conditions affect the event request process. Download the Events Terms & Conditions FSC Process Flow.
Solid Waste and Recycling
UPDATE: The T&C for Solid Waste & Recycling is coming soon!
Future Terms and Conditions
Facilities Services plans to develop T&C for Moves, BAS Monitoring, Lock & Key Services, and Surplus Property in the future, and we will keep you informed as those are completed.
Service Delivery
Facilities Services is committed to excellence and customer service. That means continuously looking for ways to improve our service delivery to our clients. While some requests from clients, such as events or moves, are planned and have specific dates and times associated with them, others involve addressing an unplanned issue, such as a leaky faucet.
When it comes to unplanned issues, we understand our clients benefit from a timely, effective response to their requests and should be able to count on that response within a certain timeframe.
We will let you know upfront, upon submitting your request, when you can expect our service staff to appear and initiate the work. We will provide this information if you contact the Facilities Service Center (FSC) at 512-471-2020 or facilities@austin.utexas.edu to report an issue. If you submit a request online through UT Works, you do not automatically receive response time information. You may follow up with the FSC to get the expected response time if you wish. Additionally, you may consult the chart below, which outlines expected response and completion times, based on the request.
Response and Completion Times
| Description | Response and Completion Time | Examples/Scope | |
|---|---|---|---|
| Custodial and Support Services | Maintenance | ||
| Emergency: Immediate threat to life, property, or mission | Response Time: Now Completion Time: Arrest emergency ASAP; Complete within 24 hours |
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| Expedited: Non-emergency, but timely response required | Response Time: As soon as available, but no later than 1 workday Completion Time: 3 workdays |
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| Routine: Routine trouble call work orders | Response Time: 5 workdays Completion Time: 10 workdays |
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| Scheduled: Scheduled response to client requests | Response Time: 5 workdays for scoping Completion Time: Scheduled date |
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