Welcome to the Facilities Service Center
The Facilities Service Center (FSC) is the service connection point for all facilities-related requests and inquiries. FSC handles all requests and inquiries for facility-related emergencies, maintenance work, repairs, custodial, landscaping, pest control, temperature issues, and events and moving.
It is our pledge to always do our best for our valued clients as well as our front-line service employees.
Facility-related Emergencies:
All facility related emergencies should be reported to the Facilities Service Center at 512-471-2020.
Maintenance Requests
All non-emergency maintenance requests can be submitted electronically at any time through UT Works (UT EID Required) or reported to the Facilities Service Center at 512-471-2020.
Information we need to process your request:
- Requestor's EID
- Contact Information EID (if different from requestor)
- Building
- Floor
- Room
- Details (Please give us as much detail as possible so we can alert our front-line technicians appropriately.)
Facilities Services will continue to pursue excellence in customer service through our ongoing efforts to improve our service delivery.
For more information, we encourage you to contact us at facilities@austin.utexas.edu or call us at 512-471-2020. We look forward to hearing from you!
Our Mission
Our mission is to respond to and process all inquiries and requests for facilities, events, and moving services for all of our clients across multiple locations, providing the highest level of customer service and satisfaction.
Our Vision
Our vision is to achieve excellence as a facilities service center at The University of Texas at Austin. We are known by our clients and peers to provide quality, timely service that consistently meets the needs of a thriving university campus.
Our Core Purpose
Our core purpose is to serve as a responsive and knowledgeable resource and advocate for our clients and peers.
Our Values
We support the core values of the Facilities Services department, which are service, integrity, teamwork, excellence and stewardship.
More About Us
Facilities Service Center Process Map (PDF)
Calls Per Month (Data Visualized via Tableau)
Need Service?
Facilities Service Center
Main: 512-471-2020
UT Works
General Inquiries: facilities@austin.utexas.edu
Events & Moving:
fs-events@austin.utexas.edu
Our Team
Staci Pope
Assistant Director
staci.pope@austin.utexas.edu
Staci has over 24 years of customer service experience. She joined the Facilities Service Center (FSC), just prior to its launch and contributed to the center’s evolution from the ground up. Beyond Facilities Services, her relevant management experience began over 30 years ago in the banking industry and continued on as she held positions in the mortgage and property management industries and with The University of Texas at Austin’s law school. As project manager with Premier Wall and Windows, Inc., she managed 8-10 direct reports on any given project, while working collaboratively with other project managers, architects and designers. She also attended Texas Tech University.
Olien "Bubba" Stuessy
Work Control Coordinator
olien.stuessy@austin.utexas.edu
Prior to his promotion to Work Control Coordinator, Bubba was a work control specialist with the Facilities Service Center (FSC) for three years. Before joining the FSC in 2016 as a work control specialist, Bubba was the administrative assistant in the Zone 1 Maintenance Operations shop. Bubba has thirteen years' experience as a permit officer with Motor Care Express Services and Texas Department of Transportation, and he received an associate's degree in agricultural finance from Blinn College in Bryan, Texas. Bubba completed the Planning, Energy and Facilities / Business & Financial Services Leader Development program in 2017 and has received numerous internal awards and accolades. As a member of the Facilities Services Employee Engagement Council, Bubba focuses on ideas that will benefit the divisions and help break down communication barriers between front-line technicians and upper management. He is a strong advocate for clients, both internal and external.
Christopher Jorgensen
Work Control Specialist
christopher.jorgensen@austin.utexas.edu
Christopher is a UT graduate and served his country while in the Navy. Although born in Cherrypoint, NC, he has lived in the Austin area for over 40 years. He started his career with UT in 2007, working with Campus Construction and Custodial Services before joining the Facilities Service Center. Christopher is extremely knowledgeable about the UT community and utilizes his network of resources to assist clients all day, every day.
Jasmine Lee
Work Control Specialist
jasmine.lee@austin.utexas.edu
Jasmine is bringing her background in higher education within Texas and Georgia school systems to the Facilities Services Center. She has also worked in various diverse customer service environments for the State of Texas, ranging from the Office of the Attorney General – Crime Victims Division and The Texas Board of Law Examiners. Her experience in these roles has equipped her to compassionately assist clients in a way that goes beyond minimal duties. Jasmine is extremely enthusiastic about joining UT and growing into such a supportive role.
Mark Smyth
Work Control Specialist
mark.smyth@austin.utexas.edu
Mark joins Facilities Services with 35 years of customer service experience. His professional background includes working in the retail industry, where he gained invaluable customer service experience, and serving his community as a firefighter with the El Paso Fire Department. Upon moving to Austin, Mark brought his strong dedication to serving others by taking a position with the Housing Authority of the City of Austin. He furthered this dedication by joining the University of Texas community in 2002. While with the university, he has worked as a fleet specialist with University Fleet Operations and as the senior program specialist with the Office of Emergency Preparedness. Mark is excited to bring his service-oriented enthusiasm to the Facilities Service Center as a work control specialist.
Fabiola Lizardi Clemente
Work Control Specialist
fabiola.lizardiclemente@austin.utexas.edu
Fab has taken on various customer service roles, ranging from Spanish and English teaching, event coordination and staffing, civil engineering management, and child development. She now joins the Facilities Service Center with experience in her back pocket, enabling her to better serve the UT community. She strives to make customers’ experience a highly positive and collaborative one. She graduated from American University in Washington, D.C. with a Bachelor of Arts in Theatre Performance. Fab is excited to form part of the lifelong Longhorn team.
Irene Miller
Work Control Specialist
irene.miller@austin.utexas.edu
Irene joined the Facilities Service Center (FSC) with 30-plus years of customer service experience. She has held positions in the airline industry and higher education. Prior to moving to Texas and joining the FSC, Irene worked as a facilities representative lab coordinator at Pennsylvania State University. Irene has a Bachelor of Science degree from Lock Haven University of Pennsylvania. She is driven by motivation, and uses her positive attitude and tireless energy to work hard and excel. Irene is excited to be a part of the UT community and support the mission of the university and Facilities Services.
Gracie Stout-Holland
Work Control Specialist
gracie.stout@austin.utexas.edu
Gracie joins the Facilities Services Center with a strong background in customer support and a deep commitment to advocating for others. She holds a Bachelor of Science in criminal justice, with minors in psychology and forensic science, as well as a master's degree in victim services management, all from Sam Houston State University. With over 10 years of customer service experience, her professional expertise also includes fundraising, marketing, purchasing, and event coordination. Gracie has previously served as a social media coordinator and executive administrative assistant in the victim services field. Born in Waco, Texas, and currently residing in Huntsville, Gracie is excited to bring her skills and passion to UT and contribute to its mission. She looks forward to continuing her work in helping others and supporting the University’s community through her role at Facilities Services.
Peter Bell
Temporary Work Control Specialist
Peter has several years of customer service experience in talent acquisition and library support service. With an undergraduate degree in history from the University of Cincinnati and a graduate degree in film studies from Columbia University, Peter embraces diverse cultures and the human story. To satisfy an ongoing thirst for knowledge and community engagement, he is pursuing a Master of Library Information Science online from the University of Kentucky. He is a native Ohioan who moved to Austin in February, 2024. His temporary work as an Administrative Associate in UT Austin Utilities and Energy Management precedes his transfer to the Facilities Service Center. He welcomes the opportunity to support and address the needs of the UT Austin community.
Tray Soto
Student Associate
Tray joined the Facilities Service Center team as a student associate in 2022 as a freshman at The University of Texas at Austin with an Associate of Science degree from the Paris Junior College (Paris, TX). As an actively engaged student, Tray seamlessly applied the communication skills he honed during his prior role as a board member in an early college high school program to his position with the FSC. His motivation to excel and support the FSC stems from his desire to continuously learn and build on his communication skills to meet the needs of our clients.