Lock and Key Services – Relocation and Operational Process Update 4

Dear colleagues,

This is a follow-up to the November 15 email about the temporary relocation of Lock and Key Services (LKS) prior to the January 2023 demolition of the Service Building (SER) and impending construction of a new engineering building. As promised in my previous email, I am providing you with the most recent information and resources related to the transition to our temporary location and the new processes to request, receive, and return keys.

As of December 1, 2022, here is what you can expect:

• The LKS customer service counter in SER is permanently closed.
• The LKS temporary trailer opens (see this map for location and parking information). The trailer will remain open at this location until Summer 2023.
  • All key requests, key distribution, and key returns will be managed from the LKS temporary trailer.
    • Key Requests – Current Key Request PDF forms will still be accepted through December 7, 2022, and they need to be emailed to KeyRequest@austin.utexas.edu. Hand-carried paper forms will no longer be accepted.
    • Key Distribution – If you requested a key(s), you will now come to the LKS temporary trailer to pick up your key(s) after receiving an email from LKS saying that your key(s) is ready. This process may take up to 3 days.
    • Key Returns – Keys being returned need to be brought to the LKS temporary trailer.
  • If you have any questions about these new processes, please call LKS at 512-471-8640 or stop by the temporary trailer.

As of December 8, 2022, here is what you can expect:

• Key requests may only be submitted using a new electronic form:
  • A new User Guide for Key Requests will be available to assist you.
  • The new electronic Key Request form will be activated.
  • Both of the resources linked above will be accessible from the LKS webpage.

We apologize for any inconvenience this may cause. We will continue to provide updates as they become available. You can also visit the LKS webpage for more information.

We appreciate your understanding and support during this LKS transition. If you have any questions or concerns, please contact either me or Michael Costa, Manager of Building Logistics and Keys, at 512-471-8640 or at michael.costa@austin.utexas.edu.

Thank you,

Bridget

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Bridget Blizzard

Associate Director – Landscape & Integrated Building Services

The University of Texas at Austin | Facilities Services | 512-475-9787 | facilitiesservices.utexas.edu