Facility-Related Emergencies
To report facility-related emergencies, please call 512-471-2020 and select option 3. You can speak with a representative or leave a message.
Learn more about our Service Delivery and Online Requests
If you have questions about any of our services, need assistance, or want to offer feedback on our services, please call 512-471-2020 or email us facilities@austin.utexas.edu.
Our Services
Animal and Pest Control Services
We remove pests and address animal issues to keep people, animals and birds safe.
Report an issue with animals or insects by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. It is important to provide the following information:
- Type of animal. Example: bird, bat, raccoon, squirrel, cat. Species determines the unit responsible for handling the issue.
- Location of animal.
- Is it living or dead?
Cleaning Services
We keep our campus clean and sanitary, recycle our waste and reduce landfill impact.
Report a cleaning, trash or recycling issue by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. Location / room number information is crucial for us to respond to your issue.
View Custodial Services’ Office Cleaning Schedule. For the safe recycling of boxes, see the best way to prepare them for pick-up by our staff in this flyer (JPG), which you can download and post in your building's public spaces.
Request supplemental cleaning, trash or recycling services (not related to an event) by submitting a WORQS Service Request.
Event Support
Learn the basics of UT events to make working with us easier. Get started arranging your event by filling in an online Event Planning Request Form. Get answers to questions by calling 512-471-2020 or emailing us at fs-events@austin.utexas.edu.
Landscape Services
We keep the university’s campus grounds sustainable and looking beautiful.
Request landscape and exterior services by submitting a WORQS Service Request.
Lock & Key Services
We help keep the university’s spaces and property secure.
Request a new key by submitting a Key Request and Authorization form.
Request lock/unlock scheduling services (not related to an event) or other lock/key services by submitting a WORQS Service Request.
Report an issue with a lock or key by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. Location / room number information is crucial for us to respond to your issue.
For assistance with Building Access Control Systems (BACS), contact Campus Security Systems.
Surplus Property & Moving Services
We relocate university property to its new space on campus and repurpose the university’s unused property, reducing landfill.
Request Surplus Property services by completing the online Surplus Property Pickup Form.
Request move support by submitting an online WORQS Move Request.
If you have any questions or need clarification, please contact the Facilities Service Center at 512-471-2020 or at facilities@austin.utexas.edu.
Maintenance Operations
We make repairs in the university’s buildings. We also help make the buildings operate more efficiently.
Report an issue with appliances / equipment, power / lighting, elevators / escalators, heating / cooling / ventilation, plumbing, walls, ceilings, floors or doors by contacting the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. Location / room number information is crucial for us to respond to your issue.
Renovations and Construction
Request either performance or an estimate for a Construction, Renovation, Installation, or Building (CRIB) project. Campus Construction will contact you to discuss the specifics of your request.
Click here to visit the Building Manager's Resource Guide to Campus Construction
Safety & Security
We provide a comprehensive occupational health and safety program to effectively identify workplace hazards, evaluate the risks these hazards present and implement control measures that will eliminate or control any unacceptable risks.
To report a safety issue, contact the the Facilities Service Center at 512-471-2020 or facilities@austin.utexas.edu or by submitting a WORQS request. Location / room number information is crucial for us to respond to your issue.
Zero Waste & Waste Management
We provide the efficient reuse and redistribution of campus resources and manage our Zero Waste Program. We also support the campus in the implementation of programs to achieve UT Austin's Zero Waste Goal.
For a schedule of recycling and trash pick-ups inside buildings, read about our cleaning services.
To request solid waste, recycling, or compost pick-ups for a special event and after-hour needs (for example, a football game, baseball game, or South Mall event), complete and submit a request online through WORQS, or submit an Event Planning Request form.
Frequently Asked Service Questions
How do I report a facility maintenance emergency?
When it comes to safety, Facilities Services makes protecting lives and property on campus a priority. For situations that require immediate attention, please call the Facilities Service Center at 512-471-2020.
Examples of emergency concerns include:
- Running water
- Flooding
- Standing water/liquid on the floor
- Raw sewage spills
- Overflowing toilets
- Backed-up drains
- Shattered windows
How do I request a repair or service from Facilities Services?
There are two options to request a repair or service:
- Complete a web request form - WORQS.
- Contact the Facilities Service Center by calling 512-471-2020, or by emailing us.
What is the difference between a Service Request and a Maintenance Request?
A maintenance request (also known as a trouble ticket) is generally completed for maintenance/repair of building and systems including heating, air conditioning, ventilating, electrical, plumbing, and other building systems, equipment installed as integral parts of the building, maintenance and repair of walks, lawns, trees and shrubs in general fund supported areas.
A service request is generally completed for departmental equipment and special departmental equipment, installation of items such as pictures, wall brackets, fabrication of shelves and equipment, custodial services requested outside of the schedule such as waxing a floor, or special trash collection, minor renovation, conversions of spaces. Typically, an account number must be provided for work to be scheduled.
How do I get the status of a maintenance request?
There are two options:
- Check the status by accessing the Requestor Profile page in WORQS.
- Contact the Facilities Service Center by calling 512-471-2020, or by emailing us.
Who maintains the temperature in my building or room?
Facilities Operations monitors building and room temperatures. If you have an issue with a too hot or too cold room or building, please report the problem as soon as possible.
There are two options to request maintenance:
- Complete a web request form - WORQS.
- Contact the Facilities Service Center by calling 512-471-2020, or by emailing us.
Whom do I contact to request installation of a picture or white/bulletin board?
There are several options to request an installation:
- Complete a web request form – WORQS (CRIB request – WRR – estimate).
- Complete a web request form – WORQS (CRIB request – WRP – proceed with work).
- Complete a Service Request Form SR10 (PDF) and fax it to 512-471-8788. (On the J. J. Pickle Research Campus (PRC), you may complete and a PRC Work Request Form (PDF) and fax it to 512-475-8167.)
How do I request that graffiti be removed?
There are two options to request graffiti removal:
- Complete a web request form - WORQS.
- Contact the Facilities Service Center by calling 512-471-2020, or by emailing us.