Welcome and thank you for visiting the Facilities Service Support (FSS) division webpage. Our team provides centralized support to the department's three operational divisions, which includes a major role in developing and implementing strategic initiatives, policies and procedures, communications, employee engagement, training, analytics, and serving our customers through the Facilities Service Center. FSS strives to maximize the efficiency and effectiveness of service delivery to support a positive impact on our staff and clients, while minimizing disruptions to university operations. We collaborate across the university on outreach, accountability measures, recognition, and service delivery issues in support of Facilities Services’ vision of becoming a world-class organization providing exceptional service, anytime, anywhere.
The division is comprised of four branches:
Debra brings 37 years of experience in management and customer service. She joined UT with Facilities Services in 2011 and began work on planning and organizing our first-ever Facilities Service Center (FSC), which launched successfully in September 2013. Prior to UT, Debra worked for United Airlines for 31 years. During her time with the airlines, she was the general manager of the 24/7-based Airport Operations in Austin. Her responsibilities involved oversight of 50-60 customer service representatives and management of the facility’s $2.2 million budget. She created cost-efficient work schedules and analyzed various metrics to ensure all operational and customer service goals were met or exceeded. She also standardized procedures to improve worker safety and efficiency.
Facilities Service Center
The core purpose of the Facilities Service Center (FSC) is to serve as a responsive and knowledgeable resource and advocate for our clients and peers. For more detailed information about this branch, visit the Facilities Service Center page.
Staci has 30 years of customer service experience. She joined the Facilities Service Center (FSC), just prior to its launch and contributed to the center’s evolution from the ground up. Beyond Facilities Services, her relevant management experience began over 30 years ago in the banking industry and continued on as she held positions in the mortgage and property management industries and with The University of Texas at Austin’s law school. As project manager with Premier Wall and Windows, Inc., she managed 8-10 direct reports on any given project, while working collaboratively with other project managers, architects and designers. She also attended Texas Tech University.
Facilities Services Business Analytics
The core purpose of the Facilities Services Business Analytics team is to serve as a center of excellence in support of the department and the divisions’ strategic initiatives to maximize business functionality and efficiency, collaboratively support stakeholders through problem-solving, and develop and implement innovative best practices.
Patti has 30 years of experience in business analysis, project management, system development, customer service, human resources and change management. She joined Facilities Services in September 2012 and served as a senior business analyst before her promotion to manager in 2018. Patti’s many qualifications include the completion of APPA’s Institute for Facilities Management program and certifications in organizational development from Linkage, change management from ProSci and human resources management from the University of California at Long Beach.
Facilities Services Training
The core purpose of the Facilities Services Training branch is to promote and facilitate the training of staff to fulfill the department's mission on behalf of the university. This group identifies departmental training needs and implements training plans to strategically meet those needs. Training is provided to approximately 800 employees in Facilities Services.
Strategic Program Support
The core purpose of the Strategic Program Support branch is to improve the overall excellence, effectiveness, and efficiency of Facilities Services by utilizing best practices in project management, employee engagement, and communication to manage selected improvement efforts and support employees.
Gene Averkiou, PMP
Gene has over 15 years of experience overseeing all phases of program development, implementation, management, and capacity assessments on behalf of leading academic institutions. Prior to joining UT he was a project manager at New York University. Before that he was a project manager at City University of New York for five years and an operations and project manager at University of Florida for more than 10 years. He earned a Project Management Professional (PMP) Certification from the Project Management Institute and a Human Subjects Research for Social & Behavioral Faculty and Scholars Certification as part of a Collaborative Institutional Training Initiative. Gene earned a graduate school Nonprofit Executive Leadership Certificate from the University of Florida, where he earned his Bachelor of Arts in history.