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Lock & Key Services

Lock & Key Services issues keys and resets and repins locks for buildings and occupants across the Main Campus* and J. J. Pickle Research Campus (PRC). The shop also designs complete key systems for buildings and oversees key signature authority for the university’s colleges, schools and departments. Whether on Main Campus or PRC, the Lock & Key Services team is here to help provide a secure environment for the university’s students, faculty, staff and their property.

*The Division of Housing and Food Service provides its own Lock & Key Services to its residents.

Our Locations

lock and key services university sign
Watch this video to learn more about Lock & Key Services at The University of Texas at Austin.

Request a Key

Main Campus Office

Location: Service Building 101 ( SER 101 )
304 E. 24th Street, Austin, TX 78712

Phone: 512-471-8640
Email: locksandkeysMAIN@austin.utexas.edu
Hours: 7:30am – 4:00pm, Monday-Friday
Supervisor: Michael Costa

J.J. Pickle Research Campus (PRC) Office

Location: Building 19, Room 1.104 ( P19 )
10100 N Burnet, Austin, TX 78758

Phone: 512-471-7096
Email: locksandkeys@austin.utexas.edu
Hours: 8:00am – 3:15pm, Tuesday and Thursday
Supervisor: Michael Costa

Forms

Locks

For assistance, contact the Facilities Service Center at 512-471-2020.

Lock Changes

Locks on campus may need to be changed for different reasons. Based on your needs, you may be able to use the same key you have or have a new key issued from Lock & Key Services.

See the charts below for different service scenarios and steps to take if you have a lock issue:

Scenario A: I would like to change the way a lock functions.

For example: A lock on a storeroom door locks every time it is closed.
But if the space is changed to an office, the new occupant will want to open and lock the door as needed.
STEP 1 STEP 2 STEP 3 STEP 4

Submit a Work Request

New lock hardware is installed.

For the new lock, determine if you would like to:

- Use your existing key OR
- Use a new key

I would like to use the existing key. →

The lock is adjusted to fit your existing key.

(Your key is already on record with our office.)

I would like a new key. →

Submit a Key Request (PDF)

Scenario B: The lock is malfunctioning.

STEP 1 STEP 2 STEP 3 STEP 4

Submit a Work Request

The lock may be repaired or a new one is installed.

If a new lock is installed, determine if you want to:

- Use your existing key OR
- Use a new key

I would like to use the existing key. →

The lock is adjusted to fit your existing key.

(Your key is already on record with our office.)

I would like a new key. →

Submit a Key Request (PDF)

Scenario C: I would like to add additional controls or security to a lock.

STEP 1 STEP 2 STEP 3 STEP 4

Submit a Work Request

New lock hardware is installed.

For the new lock, determine if you would like to:

- Use your existing key OR
- Use a new key

I would like to use the existing key. →

The lock is adjusted to fit your existing key.

(Your key is already on record with our office.)

I would like a new key. →

Submit a Key Request (PDF)

How to Submit a Lock Change Work Request

The person with key signature authority for your organization (e.g., one of the university's colleges, schools, or departments) must request a lock change for a room by completing a request online through WORQS, or submitting a completed Service Request Form SR10 (PDF).

The request must include:

  • Room number(s) where lock(s) are to be changed
  • The signature of the person with key signature authority for your organization
  • A valid account number for billing purposes
  • Lock change and keying instructions (new or existing key?) for the room (e.g., building master, floor master, area/suite master)

Once the request is processed, we will call your organization's contact to confirm lock change instructions and schedule a day to perform the service.

Lock Change Costs

Lock change costs vary depending on type of hardware or services needed to complete your request. Please contact Lock & Key Services at 512-471-8640 or by email for an estimate.

Furniture Locks

How to change the locks for file cabinets and furniture:

To have locks changed on file cabinets or other furniture, submit a request online through WORQS or submit a completed Service Request - SR10.

Furniture keys

New locks for furniture come with their own set of keys, so you do not need to have a new key issued to you through Lock & Key Services. However, you can choose to have an additional copy made by us. There is a nominal charge for the new key. See File Cabinet, Desk and Miscellaneous Keys.

How to get your file cabinets and furniture unlocked:

To have file cabinets or other furniture unlocked, submit a request online through WORQS or submit a completed Service Request - SR10.

Keys

Lock & Key Services assigns about 20,000 keys per year on the Main Campus and 1,300 keys per year at PRC. All assigned keys remain the property of the university.

For assistance, contact the Facilities Service Center at 512-471-2020.

How to Request Keys

Main: Obtain a Key Request (PDF) signed by the person in your organization with key signature authority, and submit the form to the Lock & Key Services office.

PRC: A Lock & Key Services locksmith is on duty at the PRC campus on Tuesdays and Thursdays, from 8:00am - 3:15pm. To initiate and schedule services, please send an email to the PRC office with the following information:

  • Name of person making the request (Please note: The requestor must be have key signature authority)
  • Name and EID of person that will be issued the key
  • Building number/abbreviation
  • Room number (Please note: If multiple rooms need to be accessed, list all room numbers)
  • Valid account number for billing purposes

PRC Lock & Key Services will reply to your email with further instructions specific to your key request. When your key is ready for pick-up, we will contact you by email to let you know. (See the “How to Pick Up Keys” section, below.)

How to Pick Up Keys

Main: Individuals who will be assigned to keys must appear in person at the Lock & Key Services office between 7:30am - 3:30pm, Monday-Friday, to pick up their key(s).  For security reasons, we are unable to deliver keys.

PRC: Individuals to be assigned the key(s) must appear in person at the PRC Lock & Key Services office on a Tuesday or Thursday between 8:00am - 3:15pm to pick up their key(s). For security reasons, we are unable to deliver keys. (Please note: We recommend that you phone ahead to 512-471-7096 before coming, in the event the locksmith on duty is out on a service call.)

Please note: For emergencies such as an entrapment, Lock & Key Services will bring a key to the site, accompanied by a member of the University of Texas Police Department (UTPD).

What You Need to Pick Up Keys

How to Return Keys

All keys assigned by Lock & Key Services are the property of The University of Texas at Austin. You may return keys in person, place them in the key return box, or mail them.  When returning keys, please take the following steps:

  • Main - In person:  Go to the Lock & Key Services office service counter (SER 101) where you picked up your keys, and a staff member will assist you. Please note: A designated representative may return your keys, but this is not recommended in order to ensure your records are cleared properly.
  • Main - Key return box:  Seal your key(s) in a heavy-duty envelope labeled with your name, EID, organization, and the number of keys you are returning, and leave it in the key return box in the lobby of SER 101.
  • PRC - In Person: Go to the PRC Lock & Keys Services shop on a Tuesday or Thursday between 8:00am - 3:15pm and a staff member will assist you. (Please note: We recommend that you phone ahead to 512-471-7096 before coming, in the event the locksmith on duty is out on a service call.)
  • PRC - Key return box: Seal your key(s) in a heavy-duty envelope labeled with your name, EID, organization, and the number of keys you are returning, and leave it in the key return box at the PRC Lock & Key Services office
  • In the mail: Seal your key(s) in an envelope that includes your name, EID, organization, and the number of keys you are returning, and mail through campus mail (H7025) or the U.S. Postal Service to:

The University of Texas at Austin
Lock & Key Services
University Station H7025
Austin, TX 78712

Please note: You must return keys to the Lock & Key Services office in order for us to remove the keys from your record. Be sure to return them properly using one of the methods listed above. (We recommend you return keys in person so you can get a receipt of return.)

How to Request Replacement Keys

  • You, the individual assigned the key, must appear in person.
  • If your key is imperfect or broken, bring the key in its entirety (both halves) and your UT photo ID to the applicable Lock & Key Services office, either the Main or PRC, and we will replace it. (Please note: If your key is broken and you do not have all the parts, you will need to request a new key, as described in the next bullet point.)
  • If you lose your key, or your key is broken and you do not have all the broken pieces, get a new Key Request (PDF) from the person in your organization with key signature authority. Bring the form and your UT photo ID to the Lock & Key Services office that applies, either the Main or PRC locations, and we will issue you a new key. (We recommend that you phone ahead to the appropriate shop before coming, in the event that the locksmith on duty is out on a service call.)
  • If your locks change, bring your old key, your UT photo ID, and a valid new Key Request (PDF) signed by the person in your organization with key signature authority to the Lock & Key Services office, and we will issue you a new key. For the PRC campus, please see the PRC office Information

File Cabinet, Desk and Miscellaneous Keys

How to get copies of file cabinet, desk, and miscellaneous keys:

To get copies of keys for file cabinets, desks, or other miscellaneous non-university-issued locks, fill out a service request online through WORQS or submit a completed Service Request - SR10. Once Lock & Key Services receives your request, we will call you if we have any questions and when your key is ready for pickup.

Please note: We are unable to create double-sided keys except for handicap lifts.

Make sure the request includes:

  • Valid account number for billing purposes
  • Signature of the person responsible for your organization's accounts (must have key signature authority)
  • List of the key(s) you need made
  • Codes for the key(s) you are requesting (The code can usually be found on the key or in small type on the lock the key goes into. See below for assistance with obtaining key codes.)
  • Indication of whether you have a copy of the key you want duplicated.

If you do not have an original or existing key we can copy from or do not know the code for the key, you need to:

Submit a request form online through WORQS or submit a completed Service Request - SR10.

Request Options:

  • Request to have a locksmith create a key for your lock. Include the building and room number location of the furniture item with your request. (Please allow an additional 24-48 hours to complete this key request.) Please note: In some cases, such as for an antique cabinet, a key blank may not be available, and we will not be able to generate a key. In these cases, a new lock and key set can be requested.
  • Request the installation of a new lock and key set.

Costs for miscellaneous key copies: Material and labor charges are associated with creating copies of miscellaneous keys. Providing Lock & Key Services with a copy of the key you want duplicated will decrease the labor charge. For an estimate of how much it will cost to have miscellaneous keys made, please call Lock & Key Services at 512-471-8640 or 512-471-7096. If you simply need your furniture unlocked, see the Furniture Locks section.

Contractor Keys

Contractor keys are authorized for contractor use by the university's project management teams. Contractors who need to obtain building keys must contact the project's respective project manager or construction coordinator and request that he or she complete and submit a Contractor's Key Request (PDF).

Contractor keys remain the property of the university and are distributed for temporary use only.

Contractors who are issued keys must return the keys to Lock & Key Services when the project work is completed. If contractor keys are not returned, the contractor will be charged a key replacement fee.

When submitting a Contractor's Key Request Form, include:

  • Project account number
  • Building and room numbers of the keys
  • Contractor's name and local contact information
  • Signature of the authorized requestor (university project manager or construction coordinator)

Once we process the Contractor's Key Request Form, we will let the requestor know that the key(s) may be picked up from the Lock & Key Services office during normal business hours, 7:30am – 3:30pm, Monday-Friday. For the PRC office, normal business hours are 8am - 3:15pm Tuesday and Thursday.

Limited Access Mechanical Room Keys

Limited access mechanical room keys are "sub-keys" that provide access to specified mechanical rooms only. Building managers and other university staff or faculty use these keys as required in special situations. The existing lock is "re-keyed" to accommodate a master key and your sub-key. For mechanical room keys for contractors and projects, see the Contractor Keys section.

To request a limited access mechanical room key, complete a Mechanical Room Access Request (PDF), and submit the form to Lock & Key Services. Be sure to note on the form the specific mechanical room(s) you wish to access.

We will review your request and notify you either by phone or email whether your request is approved. If your request is approved, you will then need to submit a service request form online through WORQS or submit a completed Service Request - SR10. Once the service request is processed, Lock & Key Services will re-key the mechanical room(s), and your organization will be charged for the cost of the re-key. There may be additional charges if cylinder repinning is necessary to complete your request.

Please note:  Mechanical rooms in some buildings are accessed through other service or utility rooms. Lock & Key Services will make every attempt to coordinate with other parties on your behalf in order to issue the mechanical room key requested.

Frequently Asked Questions

Who should I call if I'm locked out on campus?

Call the Facilities Service Center at 512-471-2020 or The University of Texas at Austin Police Department (UTPD) at 512-471-4441 for assistance.

Please note: Due to security, access may not always be possible. Also, while Custodial Services employees may be working in a location where you would like to gain access, they are prohibited from responding to unscheduled requests to unlock a locked door or to allow entrance to a locked building from someone outside of the building at any time.

Who should I call if I'm having problems operating a lock on campus?

Call the Facilities Services Center at 512-471-2020 for assistance.

Who should I contact if I'm having problems with hinges and other hardware on campus?

Submit a maintenance request form online through WORQS or contact the 512-471-2020.

What is 'key signature authority' and who has it?

Key signature authority is a designation for individuals in an organization who may authorize others within that organization to have keyed access to certain areas of the university. Key requests must include the signature of one of the authorized individuals from that organization (on file with Lock and Key Services) before the request can be processed. Certain university personnel automatically have key signature authority, based on their position. Those individuals include the university president and vice presidents, deans, directors, associate and assistant directors, and department chairs. These 'primary' authorities may also delegate key signature authority to others. (See the next question below for more details.)

May my organization grant key signature authority to someone else?

Yes. Key signature authority may be given to others within your organization, but only by a 'primary' authority, which includes the university president or vice presidents, deans, directors, associate or assistance directors, or department chairs (not necessarily anyone who currently has key signature authority). Someone with primary authority must send the Lock & Key Services office a letter (printed on letterhead is recommended) requesting that a specific person be granted key signature authority on behalf of your organization. A hard-copy original of that person's signature (no photocopies or electronic versions of the signature) must be included in the letter in order to have the person added to the other key signature authorities currently on file for your organization.

How do I find out what keys are on my individual record?

Main: Go to the Lock & Key Services office during the normal business hours of 7:30am – 3:30pm, Monday-Friday, and we will give you a print-out of this information. (UT EID is required).

PRC: To find out what keys are on your record, email the PRC office, (checked Tuesdays and Thursdays from 8:00am – 3:15pm) and we will send you a printout of this information.

How can my organization get records of who has keys to our rooms?

A request must be sent from someone with key signature authority for your organization. Email the request to Lock & Key Services.

If you have any questions about requesting key records, please call Lock & Key Services at 512-471-8640 during the normal business hours of 7:30am – 3:30pm, Monday-Friday.

Please note: At this time, we are unable to provide key records for entire departments or buildings. We encourage you to maintain records of the keys requested for members of your organization.

Can my organization get a confirmation when one of our room keys is returned to Lock & Key Services?

Yes. If you are a person with key signature authority and want confirmation that keys were returned by any of your employees, students, or contractors, call Lock and Key Services at 512-471-8640 during the normal business hours of 7:30am – 3:30pm, Monday-Friday, to request this service. Include your campus mail code.

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