Help With Using UT Works
We want to ensure that you have the best experience possible when using the UT Works Request System. This page provides you with useful resources and links to help you.
Video Demonstrations
Frequently Asked Questions (FAQs)
View these Frequently Asked Questions (FAQs) to help guide you through using the UT Works Request System.
Problem Codes
What are problem codes, and what do they mean? Problem codes are used in the Report an Issue and Paid Service Request forms to identify the issue/request and what unit(s) can provide the appropriate services. Below are the codes and descriptions, grouped into similar categories, you will see when "Reporting an Issue" or submitting a "Paid Service Request." Click on a category to see codes and descriptions related to that category.
Need Service?
Facilities Service Center
Main: 512-471-2020
UT Works
General Inquiries: facilities@austin.utexas.edu
Events & Moving:
fs-events@austin.utexas.edu
Report an Issue
Cleaning and Landscape Issues
Below are problem codes you will see when "Reporting an Issue". In the dropdown area of the form you can start typing the problem code below and it should move to the top of the list.
| Code | Description |
|---|---|
| SPILL-CLEAN | Spills/overflows/water cleanup/bio cleanup (mop, hazard, throw up, blood, puddle) |
| STOCK-RESTROOM | Restock toilet paper, hand towels, soap, and other restroom, bathroom, custodial supplies. (tissue, trash bag, roll, liner) |
| DIRTY-CLEAN | Cleaning of fixtures, floors, walls, furniture, building exterior including trash that needs to be removed. (vacuum, dust, debris, mop, grime, dirt) |
| LANDSCAPE-ISSUE | Downed limbs, broken sprinklers, exterior trash, exterior dead animals, or other issues with landscaping (plant, flower, tree, bush, grass, irrigation) |
| PEST-CONTROL | Pest/animal issue such as rodents, insects, or dead animal inside building. (ant, beetle, bug, fly, flies, mosquito, rat, mouse, scorpion, cricket) |
Electrical, Mechanical, and Plumbing Issues
Below are problem codes you will see when "Reporting an Issue". In the dropdown area of the form you can start typing the problem code below and it should move to the top of the list.
| Code | Description |
|---|---|
| NO-POWER | No Power in room, floor, building, outlet, switch, or equipment. |
| NO/LOW-WATER | No water, low water pressure, no hot water, or other water temperature issue. (faucet, drinking fountain, toilet, shower, sink, urinal) |
| AIRFLOW-HVAC | High or low airflow, blowing, stale |
| FIRE-ALARM | Fire alarm/smoke detector not functioning, beeping, falling off wall, or needs adjustment/calibration. |
| LEAK | Leak in ceiling, wall, pipe, faucet, commode. (dripping, flood, toilet, urinal) |
| ELEVATOR-ISSUE | Elevator/escalator not functioning properly. |
| LIGHTS | Lights flickering, light sensor or timer not functioning, or light out (bulb, lamp, switch) |
| PLUMBING-ISSUE | Clogged/stopped-up toilet, urinal, drain, or sink. Toilet/urinal continually flushing/filling. Broken faucet - won't shut off or turn on. (commode, drinking fountain, water, running) |
Building Comfort and Pest Control Issues
Below are problem codes you will see when "Reporting an Issue". In the dropdown area of the form you can start typing the problem code below and it should move to the top of the list.
| Code | Description |
|---|---|
| HOT/COLD/HUMID | Too Hot/Too Cold. Room temperature or comfort problems (air conditioning, heat, freezing) |
| NOISE | Excessive noise from wall, ceiling, or piece of equipment. |
| ODOR | Odd smell in building or space. Does not include any odors related to dead animals. |
| PEST-CONTROL | Pest/animal issue such as rodents, insects, or dead animal inside building. (ant, beetle, bug, fly, flies, mosquito, rat, mouse, scorpion, cricket) |
Building Structure, Key, and Equipment Issues
Below are problem codes you will see when "Reporting an Issue". In the dropdown area of the form you can start typing the problem code below and it should move to the top of the list.
| Code | Description |
|---|---|
| DOOR/WINDOW | Door & window related issues (broken, close, open, stuck, inoperable), including ADA-related issues such as buttons, sensors, & readers. (does not include cleaning) |
| DAMAGE/MISSING | Damaged or missing walls, windows, ceilings, handrails, furniture, broken, loose, cabinet, hole, railing, fixture, dispenser, hole, etc. Damage may be a result of vandalism, graffiti, accidents, misuse, unknown, etc. |
| SIGN-DAMAGE | Damage to existing signage, banner, plaque |
| LOCKOUT/KEYS | Lock/key not functioning. |
| FLOORING | Damaged carpet, VCT, wood, tile, etc in need of repair |
Paid Service Requests
Additional Cleaning Services
Below are problem codes you will see when submitting a "Paid Service Request". In the dropdown area of the form you can start typing the problem code below and it should move to the top of the list.
| Code | Description |
|---|---|
| POWER-WASH | Request for power washing/pressure washing outside of regular schedule |
| CLEAN | Deep clean and general cleaning outside of routine cleaning schedule. These may include, but are not limited to, office cleaning such as dusting, polishing, and interior partition glass (Outside of annual or scheduled cleaning). |
| CARPET-CLEAN | Carpet cleaning request for service outside of normal schedule. |
| FLOOR-CLEANING | Strip and wax. Request for service outside of normal schedule |
| WINDOW-CLEANING | Request for window, window screen, and window treatment cleaning outside of routine schedule |
Additional Landscape Services
Below are problem codes you will see when submitting a "Paid Service Request". In the dropdown area of the form you can start typing the problem code below and it should move to the top of the list.
| Code | Description |
|---|---|
| GROUNDS-SERVICE | Grounds services for newly acquired or donated properties, trash pick up from a party, non-routine service, etc. |
| TREE-TRIM | Request for tree trimming outside of routine schedule |
| LANDSCAPE | Landscape revitalization request. New planting beds, landscape design, landscape install, landscape modification, plants, trees, turf |
Item Request
Below are problem codes you will see when submitting a "Paid Service Request". In the dropdown area of the form you can start typing the problem code below and it should move to the top of the list.
| Code | Description |
|---|---|
| PLANT-PURCHASE | Purchase of plants for meetings, retirements, parties, etc |
| CMPST/RCYCL-BIN | Recycle Bin, compost toters, pizza container pick up/delivery |
| SUPPLY-REQUEST | Paper towels, trash bags, gloves, PPE requests for additional supplies from Central Stores |
| FRAMING | Custom framing for pictures, artwork, or certificates. |
Safety and Security Request
Below are problem codes you will see when submitting a "Paid Service Request". In the dropdown area of the form you can start typing the problem code below and it should move to the top of the list.
| Code | Description |
|---|---|
| LOCK/UNLOCK | Security lock/unlock - for access to buildings/spaces after typical building hours. |
| FIRE-SAFETY | Disable system for inspections. Not for use for event-related requests. |
| SECURTY-INSTALL | Coordination with ITS on Building Access Control System (BACS) installations, keypads and card readers, security upgrades/installs, cameras, gates |
| KEYPAD-UPDATE | Existing door keypads, updating firmware, testing batteries, programming lock |
| KEYS-FURNITURE | Additional or replacement keys to furniture. |
| DOOR-HARDWARE | Update door hardware, replace locks |
| KEYS-NEW/REPLAC | Key issuance, new keys, replacement key, key cutting, restocking |
| LOCK-REPLACE | Lock replacement for existing locks. Includes replacing the core with no modifications to the door. |
| ABATEMENT-SPPT | Abatement support for asbestos and lead; gasket removal |
Renovation and Space Modification Request
Below are problem codes you will see when submitting a "Paid Service Request". In the dropdown area of the form you can start typing the problem code below and it should move to the top of the list.
| Code | Description |
|---|---|
| RENOVATION | Existing space upgrades. Ex: renovate/modify office layout, finishes, light install/relocate, cabinets, doors, windows, circuits, mechanical services, filter on air supply, steam, plumbing, equip/appliance, masonry, concrete, window frosting, fire safety |
| PAINTING | Paint touch up, repaint, refinish |
| SIGNAGE | Signage and wayfinding; vinyl, engraved, printed |
| SPECIALTY-LIGHT | Replacement of display case lights, shadow box lights, specialty lighting, built-in desk lighting, tracking lighting |
| STUDY/PLAN-SVCS | Project planning services, including space allocation and feasibility studies; Study changes and/or needs for campus facilities |
| SPACE-MOD | Facility additions, utilization changes, modification to existing space, or changes to the specified use of space |
Installation and Equipment Request
Below are problem codes you will see when submitting a "Paid Service Request". In the dropdown area of the form you can start typing the problem code below and it should move to the top of the list.
| Code | Description |
|---|---|
| LAB-EQPT-INSTAL | Autoclaves and fume hoods, emergency eyewash and shower stations |
| ELECT-REPLACE | Replacement of outlet or switch. Does not include moving or installation of outlet or switch in new location. |
| DEPT-EQUIPMENT | Repair/replace department-owned equipment, including refrigerators, ice makers, freezers, studio, and lab equipment. |
| APPLIANCE-DRAIN | Preparing appliances for disposal. Drain freon, remove batteries |
| PLUMB-REPLACE | Plumbing fixture replacement like for like. Sink, faucet, shower, eye wash station, drinking fountain. Use "RENOVATION" for different makes, models, or alterations. |
| POWER-INSTALL | Install or modify electrical outlet, power source, systems furniture, cameras |
| HANG/REMOVE | Hang/remove room fixtures including mirrors, shower curtains/rods, racks, tissue holders, sharps brackets, bulletin board, picture, whiteboard, cork board, glass board, etc. |
| KEYBOARD-TRAYS | Installation of keyboard trays on desks |
| BANNER-HANG | Hanging of large banners. Request does not include the creation of the banner. Please use "SIGNAGE" if the banner needs to be created. |
Move Requests
Below are problem codes you will see when submitting a "Move Request". In the dropdown area of the form you can start typing the problem code below and it should move to the top of the list.
| Code | Description |
|---|---|
| BOOK-CARTS | Request for only book movers/ book carts to be dropped off and later picked up after customer is finished using them. This does not include a move. |
| EXPED.-SURPLUS | From locations on campus to Surplus Warehouse (max 4 rooms to Surplus) Note: this is a paid service requested to expedite the typical Surplus pickup request. |
| MAJOR-MOVE | Move involving 5+ rooms and/or 1+ office suites. If a move is associated with a renovation project, this should be requested/scheduled through the project manager. A member of EMS will reach out to discuss the details of the move. |
| MINOR-MOVE | A move that includes 1-4 rooms/locations being moved into 1-4 rooms/locations. Note: Office suites are considered Major Moves. |
| OFFSITE-MOVE | Offsite storage unit to/from locations on campus (max 4 rooms to/from offsite storage; for 5 or more rooms please choose the Major Move type) |
| REARRANGEMENT | Moving/rearranging furniture or items within the same room |
| ROOM-SWAP | Two offices/rooms/locations that trade with each other. For example: Room A moves to Room B. Room B moves to Room A. |
| SPECIALTY-MOVE | High value; research-related; supporting curator transport; moves that require a direct transfer of items from one location to another without any stops; lab equipment relocation (note: install is not included); delivery from Document Solutions |