Help With Using UT Works
We want to ensure that you have the best experience possible when using the UT Works Request System. This page provides you with useful resources and links to help you.
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For Searches and Reports see the links below.
Reports
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Frequently Asked Questions (FAQs)
View these Frequently Asked Questions (FAQs) to help guide you through using the UT Works Request System.
Problem Codes
What are problem codes, and what do they mean? Problem codes are used in the Move Request form to identify the request and what unit(s) can provide the appropriate services. Below are the codes and descriptions you will see when you submit a Move Request.
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Facilities Service Center
Main: 512-471-2020
UT Works
General Inquiries: facilities@austin.utexas.edu
Events & Moving:
fs-events@austin.utexas.edu
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Move Requests
Below are problem codes you will see when submitting a "Move Request". In the dropdown area of the form you can start typing the problem code below and it should move to the top of the list.
| Code | Description |
|---|---|
| BOOK-CARTS | Request for only book movers/ book carts to be dropped off and later picked up after customer is finished using them. This does not include a move. |
| EXPED.-SURPLUS | From locations on campus to Surplus Warehouse (max 4 rooms to Surplus) Note: this is a paid service requested to expedite the typical Surplus pickup request. |
| MAJOR-MOVE | Move involving 5+ rooms and/or 1+ office suites. If a move is associated with a renovation project, this should be requested/scheduled through the project manager. A member of EMS will reach out to discuss the details of the move. |
| MINOR-MOVE | A move that includes 1-4 rooms/locations being moved into 1-4 rooms/locations. Note: Office suites are considered Major Moves. |
| OFFSITE-MOVE | Offsite storage unit to/from locations on campus (max 4 rooms to/from offsite storage; for 5 or more rooms please choose the Major Move type) |
| REARRANGEMENT | Moving/rearranging furniture or items within the same room |
| ROOM-SWAP | Two offices/rooms/locations that trade with each other. For example: Room A moves to Room B. Room B moves to Room A. |
| SPECIALTY-MOVE | High value; research-related; supporting curator transport; moves that require a direct transfer of items from one location to another without any stops; lab equipment relocation (note: install is not included); delivery from Document Solutions |